User Support Associate
Cape Town / Durban / Johannesburg
Sales Development โ CSF /
Full-time /
Remote
We are looking ๐ for a fantastic User Support Representative to join our team and assist our partner in California. ๐บ๐ธโ๏ธThe company youโll be working with is a great SaaS provider that helps other companies manage their legal documents.
HKR was remote before it was even cool! ๐
Remote is allowed, encouraged, and the norm. Now, and forever. Thereโs only one catch, and it comes from this guy: โWhatever you are, be a good oneโ - Abraham Lincoln.
...but you can always drop by our locations in Bucharest and Cluj if youโre around.
What you'll be doing?
- ๐ถ The job is a hybrid between someone that pre-qualifies customers that have expressed their intention to purchase and someone that provides customer support to existing clients;
- ๐ถ You will be meeting lots of people from the legal industry, CFOs and CEOs.
- ๐ถ You will call them via HubSpot to check if the software meets their needs and present the features; once qualified, youโll pass the lead to a senior sales rep;
- ๐ถ You will be providing information about the platform (capabilities, price, limitations, etc.);
- ๐ถ You will conduct demo tours for new potential clients;
- ๐ถ You will offer support for existing clients, who might have questions about the platform (how do you X, is this a bug, etc.);
- ๐ถ You will collaborate with the rest of the team to submit and solve clients' inquiries.
About you
- ๐ You come with 1-2 years of past experience in Customer Support;
- ๐ You have excellent communication skills, especially in English - we are looking for someone native (C2) or close to native, both written and spoken;
- ๐ You have a Bachelor's Degree (or equivalent experience);
- ๐ Having a tech-savvy background or even a passion for tech is considered a plus;
- ๐ Past experience in Sales or Business Development is considered a plus;
- ๐ You have strong people skills and a knack for problem-solving;
- ๐ You have the ability to maintain composure and calm even when talking to executives (CEOs CFOs, etc);
- ๐ You have the ability to synthesize details in short, information-filled sentences;
- ๐ You are fun, optimistic, have a good laugh and at thะต same time give it your best professional self.
Perks
- ๐ฐ Great pay
- ๐ Remote, full-time opportunity - working as an independent contractor
- ๐ Rotating shifts: youโll work in the afternoon shift for 3 weeks (2 PM - 11 PM) and in the morning shift for 1 week (9 AM - 6 PM)
- ๐ฅณ Start-up culture, young team, no egos, no BS
