User Support Associate

Cape Town / Durban / Johannesburg
Sales Development โ€“ CSF /
Full-time /
Remote
We are looking ๐Ÿ”Ž for a fantastic User Support Representative to join our team and assist our partner in California. ๐Ÿ‡บ๐Ÿ‡ธโ˜€๏ธThe company youโ€™ll be working with is a great SaaS provider that helps other companies manage their legal documents.

HKR was remote before it was even cool! ๐Ÿ˜Ž
Remote is allowed, encouraged, and the norm. Now, and forever. Thereโ€™s only one catch, and it comes from this guy: โ€œWhatever you are, be a good oneโ€ - Abraham Lincoln.
...but you can always drop by our locations in Bucharest and Cluj if youโ€™re around.

What you'll be doing?

    • ๐Ÿ”ถ The job is a hybrid between someone that pre-qualifies customers that have expressed their intention to purchase and someone that provides customer support to existing clients;
    • ๐Ÿ”ถ You will be meeting lots of people from the legal industry, CFOs and CEOs.
    • ๐Ÿ”ถ You will call them via HubSpot to check if the software meets their needs and present the features; once qualified, youโ€™ll pass the lead to a senior sales rep;
    • ๐Ÿ”ถ You will be providing information about the platform (capabilities, price, limitations, etc.);
    • ๐Ÿ”ถ You will conduct demo tours for new potential clients;
    • ๐Ÿ”ถ You will offer support for existing clients, who might have questions about the platform (how do you X, is this a bug, etc.);
    • ๐Ÿ”ถ You will collaborate with the rest of the team to submit and solve clients' inquiries.

About you

    • ๐ŸŒ€ You come with 1-2 years of past experience in Customer Support;
    • ๐ŸŒ€ You have excellent communication skills, especially in English - we are looking for someone native (C2) or close to native, both written and spoken;
    • ๐ŸŒ€ You have a Bachelor's Degree (or equivalent experience);
    • ๐ŸŒ€ Having a tech-savvy background or even a passion for tech is considered a plus;
    • ๐ŸŒ€ Past experience in Sales or Business Development is considered a plus;
    • ๐ŸŒ€ You have strong people skills and a knack for problem-solving;
    • ๐ŸŒ€ You have the ability to maintain composure and calm even when talking to executives (CEOs CFOs, etc);
    • ๐ŸŒ€ You have the ability to synthesize details in short, information-filled sentences;
    • ๐ŸŒ€ You are fun, optimistic, have a good laugh and at thะต same time give it your best professional self.

Perks

    • ๐Ÿ’ฐ Great pay
    • ๐Ÿ  Remote, full-time opportunity - working as an independent contractor
    • ๐Ÿ• Rotating shifts: youโ€™ll work in the afternoon shift for 3 weeks (2 PM - 11 PM) and in the morning shift for 1 week (9 AM - 6 PM)
    • ๐Ÿฅณ Start-up culture, young team, no egos, no BS