Customer Service Associate
Egypt
Customer Service – EGN /
Full-time /
Remote
Hey, you! Wanna become #OneOfUs?
We are on the lookout 🕵🏻 for the next awesome customer-focused communicator to join our HKR team as a Customer Service Representative, working for a US-based client in handling written customer support across digital channels. 🇺🇸
Btw, HKR was remote before it was even cool! 😎
Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy:
“Whatever you are, be a good one” – Abraham Lincoln.
To apply, please fill out our external form. 🤞🏼
(You will be redirected to it automatically, once you click "Apply").
What you'll be doing?
- 🔸 Respond to customer inquiries via written channels only (email, chat, tickets, social platforms).
- 🔸 Provide clear, friendly, and accurate support in both English and Arabic, ensuring an excellent customer experience.
- 🔸 Resolve customer issues by following internal guidelines and escalating complex cases when needed.
- 🔸 Keep records up to date by documenting interactions and outcomes in the CRM system.
- 🔸 Collaborate with internal teams to ensure timely and consistent solutions for customers.
- 🔸 Maintain high quality standards, response times, and customer satisfaction metrics.
- 🔸 Continuously learn about the client’s products, services, and updates to better assist customers.
About you
- ✍️ You have experience in customer service or a strong interest in written customer support.
- ✍️ Your English is at B2 level (written), and your Arabic is C1–C2 level (written), with excellent grammar and clarity.
- ✍️ You’re comfortable communicating only in writing—no calls or voice support involved.
- ✍️ You’re detail-oriented, patient, and genuinely enjoy helping people.
- ✍️ You’re familiar with CRM tools, helpdesk platforms, or are quick to learn new systems.
- ✍️ You can manage multiple conversations at once while staying organized and calm.
- ✍️ You’re proactive, reliable, and open to feedback and continuous improvement.
Perks
- 💰 Fair market pay
- 🏠 Remote, full-time job - work as an independent contractor from the comfort of your own home!
- 🕐 9 AM - 6 PM GST schedule (with 1 hour of lunch break 🍕)
- 🥳 Start-up culture, young team, no egos, no BS
About Us
✨ At HKR, we're all about the start-up life—innovative and dynamic, not corporate and stuffy. We're on a mission to simplify global HR.
✨ Transparent culture, tech-savvy, and quick decision-making.
✨ Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it's what you bring to the table that counts.
✨ Fantastic mix of US clients with more to come.
✨ We value ownership and getting things done. We ask, "How much did you care?" If you're passionate, you're nailing it.
✨ Ideal for creative minds who love contributing ideas and improving processes.
✨ Oh... and we don't waste time in useless meetings.
Location
🧭 Based in Bucharest and Cluj, Romania, we're remote-first. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
