Customer Support Associate

Kyiv
Customer Service โ€“ EGN /
Full-time /
Remote
Hello Ukraine! ๐Ÿ‡บ๐Ÿ‡ฆ๐Ÿ‘‹๐Ÿผ

At HKR, we took out our map ๐Ÿ—บ๏ธ and compass ๐Ÿงญ and weโ€™re currently on the lookout for new talented people in Ukraine to join our team in the shoes of a Customer Support Agent and assist our partner in the US. ๐Ÿ‡บ๐Ÿ‡ธ You will provide exceptional customer support by answering support tickets, answering customer support calls, writing knowledge base articles, setting up customer calls for CSMs, and ad hoc special projects as determined by their manager. As a Customer Support Agent, you will be responsible for ensuring customer satisfaction by providing timely and accurate responses to customer inquiries and issues.

HKR was remote before it was even cool! ๐Ÿ˜Ž
Remote is allowed, encouraged, and the norm. Now, and forever. Thereโ€™s only one catch, and it comes from this guy:
โ€œWhatever you are, be a good oneโ€ - Abraham Lincoln.

To apply, please fill our external form. ๐Ÿคž๐Ÿผ
(You will be redirected to it automatically, once you click "Apply").

What you'll be doing?

    • ๐Ÿ‘•You will assist our US partner by communicating with their customers using the Zendesk platform; primarily, all interactions are written and happen via e-mail or live chat - no voice/phones (phewww! ๐Ÿ˜ฎโ€๐Ÿ’จ);
    • ๐Ÿ‘•You will provide an order status update (tracking links, emailing printers, etc.);
    • ๐Ÿ‘•You will help customers set up exchanges for sizing issues and send out replacements in case of any damaged items;
    • ๐Ÿ‘•You will offer support in editing their orders (shipping address/info, item details);
    • ๐Ÿ‘•You will make inquiries and identify specific apparel designs customers are looking for on our site.

About you

    • ๐Ÿ’ช๐Ÿผ You come with at least 1 year of past experience in online order entry or customer support roles;
    • ๐Ÿ’ช๐Ÿผ You have excellent communication skills, especially in English - we are looking for someone proficient, with at least C1 level, both written and spoken;
    • ๐Ÿ’ช๐Ÿผ As we don't have a legal entity in Ukraine yet, we are looking to hire exclusively independent contractors;
    • ๐Ÿ’ช๐Ÿผ You have an intermediate knowledge of Microsoft Office, Excel, Google Sheets, and online collaboration tools;
    • ๐Ÿ’ช๐Ÿผ You are reliable and detail-oriented with excellent organizational and time management skills, capable of managing high volumes of tasks and inquiries, including order processing;
    • ๐Ÿ’ช๐Ÿผ You have strong people skills and a knack for problem-solving;
    • ๐Ÿ’ช๐Ÿผ You come with the ability to manage multiple tasks and priorities in a fast-paced environment;
    • ๐Ÿ’ช๐Ÿผ You have experience in using a CRM system or similar tool to manage customer interactions;
    • ๐Ÿ’ช๐Ÿผ You are fun, optimistic, have a good laugh and at thะต same time give it your best professional self.

Perks

    • ๐Ÿ’ฐ Great pay
    • ๐Ÿ  Remote, full-time job; no city borders, apply from any location as long as itโ€™s in Ukraine!
    • ๐Ÿ•Rotating shifts: 9 AM - 6 PM / 3 PM - 12 AM schedule (with 1 hour of lunch break ๐Ÿ•)
    • ๐Ÿฅณ Start-up culture, young team, no egos, no BS
About Us

โœจWe're not your average company. We're all about that start-up life and let's be honest, the thought of a stuffy corporate gig makes us shudder. Our vibe? Well, it's a bit like trying to describe your favorite song - tough to explain, but it's probably the reason we're all creating some really cool stuff here.
โœจ We're on a mission to change the perception of outsourcing.
โœจ We thrive on feedback โ€“ it's our growth fuel. And we love celebrating wins, big or small. If you've aced something, we're your biggest fans!
โœจ We've said goodbye to office politics. Meritocracy is the name of our game - it's not about who you know, but what you bring to the table.
โœจ Weโ€™re the kind of folks who believe in rolling up our sleeves and getting things done. We take ownership, and we'd rather break a few things on the road to awesome than play it safe. The biggest question we ask isn't about numbers or targets, it's "How much did you care?" and If youโ€™re putting your heart into it, you're nailing it in our book!

Location

๐Ÿงญ  We've got our roots in Bucharest and Cluj, Romania, but honestly, we've always been more about Wi-Fi than wall space. We've been working remote-first way before it was the cool thing to do. Whether it's working from home or popping into the office when the mood strikes, we cater to what works best for our team. Embracing change and adjusting to the times, that's just part of who we are.