Customer Support Associate
Romania /
Sales Development โ CSF /
Full-time
/ Remote
We are looking ๐ for two fantastic Customer Support Agents to join our team and assist our partner in California. ๐บ๐ธโ๏ธThe company youโll be working with is a great SaaS provider that helps other companies manage their legal documents.
HKR was remote before it was even cool! ๐
Remote is allowed, encouraged, and the norm. Now, and forever. Thereโs only one catch, and it comes from this guy: โWhatever you are, be a good oneโ - Abraham Lincoln.
...but you can always drop by our locations in Bucharest and Cluj if youโre around.
To apply, please fill our external form. ๐ค๐ผ
(You will be redirected to it automatically, once you click "Apply").
What youโll be doing?
- ๐น You'll respond to prospect and customer support tickets within the given SLAs, professionally;
- ๐น You will write at least ten informative and accurate weekly knowledge base articles to help customers solve their problems;
- ๐น You will schedule and coordinate customer calls for CSMs to ensure customers receive the highest level of service;
- ๐น You'll answer customer support calls and assist customers with their technical issues and inquiries;
- ๐น You will identify and escalate critical support issues to the appropriate team members for timely resolution;
- ๐น You will maintain accurate records of customer interactions and support requests in our CRM system;
- ๐น You will work with other team members to identify process improvements and increase efficiency, while keeping up-to-date with product updates and changes to provide accurate and effective customer support;
- ๐น You'll be creative in solving customer issues and finding solutions that meet their needs.
About you
- ๐ You come with 1-2 years of past experience in Customer Support, preferably for a SaaS company;
- ๐ You have excellent communication skills, especially in English - we are looking for someone native (C2) or close to native, both written and spoken;
- ๐ You have a Bachelor's Degree from a college or university;
- ๐ Having a tech-savvy background or even a passion for tech is considered a plus;
- ๐ Past experience in Sales or Business Development is considered a plus;
- ๐ You have strong people skills and a knack for problem-solving;
- ๐ You come with the ability to manage multiple tasks and priorities in a fast-paced environment;
- ๐ You have experience in using a CRM system or similar tool to manage customer interactions;
- ๐ You are fun, optimistic, have a good laugh and at thะต same time give it your best professional self.
Perks
- ๐ฐ Great pay - and hey, the night shifts are paid 50% more!
- ๐ Remote, full-time job; no city borders, apply from any location as long as itโs in Romania;
- ๐ Rotating shifts: a morning shift (6 AM - 3 PM) and a night shift (9:30 PM - 6:30 AM)
- ๐ฅณ Start-up culture, young team, no egos, no BS
