Customer Support Associate

Romania /
Sales Development โ€“ CSF /
/ Remote
We are looking ๐Ÿ”Ž for two fantastic Customer Support Agents to join our team and assist our partner in California. ๐Ÿ‡บ๐Ÿ‡ธโ˜€๏ธThe company youโ€™ll be working with is a great SaaS provider that helps other companies manage their legal documents.

HKR was remote before it was even cool! ๐Ÿ˜Ž
Remote is allowed, encouraged, and the norm. Now, and forever. Thereโ€™s only one catch, and it comes from this guy: โ€œWhatever you are, be a good oneโ€ - Abraham Lincoln.
...but you can always drop by our locations in Bucharest and Cluj if youโ€™re around.

To apply, please fill our external form. ๐Ÿคž๐Ÿผ
(You will be redirected to it automatically, once you click "Apply").

What youโ€™ll be doing?

    • ๐Ÿ”น You'll respond to prospect and customer support tickets within the given SLAs, professionally;
    • ๐Ÿ”น You will write at least ten informative and accurate weekly knowledge base articles to help customers solve their problems;
    • ๐Ÿ”น You will schedule and coordinate customer calls for CSMs to ensure customers receive the highest level of service;
    • ๐Ÿ”น You'll answer customer support calls and assist customers with their technical issues and inquiries;
    • ๐Ÿ”น You will identify and escalate critical support issues to the appropriate team members for timely resolution;
    • ๐Ÿ”น You will maintain accurate records of customer interactions and support requests in our CRM system;
    • ๐Ÿ”น You will work with other team members to identify process improvements and increase efficiency, while keeping up-to-date with product updates and changes to provide accurate and effective customer support;
    • ๐Ÿ”น You'll be creative in solving customer issues and finding solutions that meet their needs.

About you

    • ๐ŸŒ€ You come with 1-2 years of past experience in Customer Support, preferably for a SaaS company;
    • ๐ŸŒ€ You have excellent communication skills, especially in English - we are looking for someone native (C2) or close to native, both written and spoken;
    • ๐ŸŒ€ You have a Bachelor's Degree from a college or university;
    • ๐ŸŒ€ Having a tech-savvy background or even a passion for tech is considered a plus;
    • ๐ŸŒ€ Past experience in Sales or Business Development is considered a plus;
    • ๐ŸŒ€ You have strong people skills and a knack for problem-solving;
    • ๐ŸŒ€ You come with the ability to manage multiple tasks and priorities in a fast-paced environment;
    • ๐ŸŒ€ You have experience in using a CRM system or similar tool to manage customer interactions;
    • ๐ŸŒ€ You are fun, optimistic, have a good laugh and at thะต same time give it your best professional self.


    • ๐Ÿ’ฐ Great pay - and hey, the night shifts are paid 50% more!
    • ๐Ÿ  Remote, full-time job; no city borders, apply from any location as long as itโ€™s in Romania;
    • ๐Ÿ• Rotating shifts: a morning shift (6 AM - 3 PM) and a night shift (9:30 PM - 6:30 AM)
    • ๐Ÿฅณ Start-up culture, young team, no egos, no BS