Customer Support Associate
Belgrade
Customer Service โ EGN /
Full-time /
Remote
Hello Serbia! ๐ฒ๐ฉ๐๐ผ
At HKR, we took out our map ๐บ๏ธ and compass ๐งญ and weโre currently on the lookout for new talented people in Serbia to join our team in the shoes of a Customer Support Agent and assist our partner in the US. ๐บ๐ธ You will provide exceptional customer support by answering support tickets, answering customer support calls, writing knowledge base articles, setting up customer calls for CSMs, and ad hoc special projects as determined by their manager. As a Customer Support Agent, you will be responsible for ensuring customer satisfaction by providing timely and accurate responses to customer inquiries and issues.
HKR was remote before it was even cool! ๐
Remote is allowed, encouraged, and the norm. Now, and forever. Thereโs only one catch, and it comes from this guy:
โWhatever you are, be a good oneโ - Abraham Lincoln.
To apply, please fill our external form. ๐ค๐ผ
(You will be redirected to it automatically, once you click "Apply").
What you'll be doing?
- ๐You will assist our US partner by communicating with their customers using the Zendesk platform; primarily, all interactions are written and happen via e-mail or live chat - no voice/phones (phewww! ๐ฎโ๐จ);
- ๐You will provide an order status update (tracking links, emailing printers, etc.);
- ๐You will help customers set up exchanges for sizing issues and send out replacements in case of any damaged items;
- ๐You will offer support in editing their orders (shipping address/info, item details);
- ๐You will make inquiries and identify specific apparel designs customers are looking for on our site.
About you
- ๐ช๐ผ You come with at least 1 year of past experience in online order entry or customer support roles;
- ๐ช๐ผ You have excellent communication skills, especially in English - we are looking for someone proficient, with at least C1 level, both written and spoken;
- ๐ช๐ผ As we don't have a legal entity in Serbia yet, we are looking to hire exclusively through a B2B type of collab, so you need to have a SRL;
- ๐ช๐ผ You have an intermediate knowledge of Microsoft Office, Excel, Google Sheets, and online collaboration tools;
- ๐ช๐ผ You are reliable and detail-oriented with excellent organizational and time management skills, capable of managing high volumes of tasks and inquiries, including order processing;
- ๐ช๐ผ You have strong people skills and a knack for problem-solving;
- ๐ช๐ผ You come with the ability to manage multiple tasks and priorities in a fast-paced environment;
- ๐ช๐ผ You have experience in using a CRM system or similar tool to manage customer interactions;
- ๐ช๐ผ You are fun, optimistic, have a good laugh and at thะต same time give it your best professional self.
Perks
- ๐ฐ Great pay
- ๐ Remote, full-time job; no city borders, apply from any location as long as itโs in Serbia!
- ๐Rotating shifts : 9 AM - 6 PM / 3 PM - 12 AM schedule (with 1 hour of lunch break ๐)
- ๐ฅณ Start-up culture, young team, no egos, no BS
About Us
โจWe're not your average company. We're all about that start-up life and let's be honest, the thought of a stuffy corporate gig makes us shudder. Our vibe? Well, it's a bit like trying to describe your favorite song - tough to explain, but it's probably the reason we're all creating some really cool stuff here.
โจ We're on a mission to change the perception of outsourcing.
โจ We thrive on feedback โ it's our growth fuel. And we love celebrating wins, big or small. If you've aced something, we're your biggest fans!
โจ We've said goodbye to office politics. Meritocracy is the name of our game - it's not about who you know, but what you bring to the table.
โจ Weโre the kind of folks who believe in rolling up our sleeves and getting things done. We take ownership, and we'd rather break a few things on the road to awesome than play it safe. The biggest question we ask isn't about numbers or targets, it's "How much did you care?" and If youโre putting your heart into it, you're nailing it in our book!
Location
๐งญ We've got our roots in Bucharest and Cluj, Romania, but honestly, we've always been more about Wi-Fi than wall space. We've been working remote-first way before it was the cool thing to do. Whether it's working from home or popping into the office when the mood strikes, we cater to what works best for our team. Embracing change and adjusting to the times, that's just part of who we are.
