Seasonal Customer Service Associate
Philippines
Customer Service – HS /
Full-time /
Remote
Hi there! At HKR, we took out our map 🗺️ and compass 🧭 and we’re currently on the lookout for new talented people in the Philippines to join our team in the shoes of a Customer Service Associate, assisting one of our US-based partners. 🇺🇸
Btw, HKR was remote before it was even cool! 😎
Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy:
“Whatever you are, be a good one” - Abraham Lincoln.
To apply, please fill out our external form. 🤞🏼
(You will be redirected to it automatically, once you click "Apply").
What you'll be doing?
- 🔹 You will assist our US partner by communicating with their customers in English; primarily, all interactions are written and happen via e-mail or live chat - no voice/phones (phewww! 😮💨)
- 🔹 You will provide an order status update (tracking links, emailing printers, etc.);
- 🔹 You will help customers set up exchanges for sizing issues and send out replacements in case of any damaged items;
- 🔹 You will offer support in editing their orders (shipping address/info, item details);
- 🔹 You will make inquiries and identify specific apparel designs customers are looking for on our site.
About you
- 💥 You come with previous experience in a similar position, having a background in customer support or customer operations;
- 💥 You worked as an individual contractor in one of your past companies;
- 💥 You have excellent communication skills, especially in English - we are looking for at least a C1 proficiency, both written and spoken;
- 💥 You have the ability to maintain composure and customer focus while troubleshooting and solving issues;
- 💥 You are fun, optimistic, have a good laugh, and at the same time give it your best professional self, being a dedicated team player, raising your hand and caring for your colleagues;
- 💥 You are tech-savvy - you know your way around apps and stuff; also, from a technical point of view, you need a strong internet connection and a PC/laptop with a webcam (BYOE).
About the job
- ➡️ You will be able to work from your awesome pajamas from the comfort of your home;
- ➡️ While we typically work 3 PM - 12 AM, we want to offer our partners in the US the ability to work on a second shift (9 PM - 6 AM) and during weekends. Don’t worry; you’ll be able to switch around, and we’ll adjust to what you need but putting this out there so that you know what’s expected of us (this means you too);
- ➡️ The training session typically takes about 2 weeks, during which we’ll use Google Meet, screen sharing and provide all the needed documentation for you to do an excellent job.
Perks
- 💰 Great pay, working as an independent contractor
- 🏠 Remote, full-time job
- 🕐 Rotating shifts: 3 PM - 12 AM / 9 PM - 6 AM schedule (with 1 hour of lunch break 🍕)
- 🥳 Start-up culture, young team, no egos, no BS
About Us
✨ At HKR, we're all about the start-up life—innovative and dynamic, not corporate and stuffy. We're on a mission to simplify global HR.
✨ Transparent culture, tech-savvy, and quick decision-making.
✨ Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it's what you bring to the table that counts.
✨ Fantastic mix of US clients with more to come.
✨ We value ownership and getting things done. We ask, "How much did you care?" If you're passionate, you're nailing it.
✨ Ideal for creative minds who love contributing ideas and improving processes.
✨ Oh... and we don't waste time in useless meetings.
Location
🧭 Based in Bucharest and Cluj, Romania, but also in New York, US, we're remote-first. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are.
