Customer Service Associate
Cape Town / Johannesburg / Durban
Customer Service – EGN /
Full-time /
Remote
Hi there! At HKR, we took out our map 🗺️ and compass 🧭 and we’re currently on the lookout for new talented people in the Philippines and South Africa to join our team in the shoes of a Customer Service Associate, assisting one of our US-based partners. 🇺🇸
Why join us you may ask, well…
⭐ We foster a culture of transparency, embrace technology, and make fast, informed decisions;
⭐ We're already working with a fantastic mix of US-based clients and we're just getting started;
⭐ Start-up vibes - embrace the energy, innovation, and endless opportunities to make a real impact.
By the way… HKR was remote before it was even cool! 😎Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln
To apply, please fill out our external form. 🤞🏼
(You will be redirected to it automatically, once you click "Apply").
What you'll be doing?
- 🔹 You will assist our US partner by communicating with their customers in English; primarily, all interactions are written and happen via e-mail or live chat - no voice/phones (phewww! 😮💨)
- 🔹 You will provide an order status update (tracking links, emailing printers, etc.);
- 🔹 You will help customers set up exchanges for sizing issues and send out replacements in case of any damaged items;
- 🔹 You will offer support in editing their orders (shipping address/info, item details);
- 🔹 You will make inquiries and identify specific apparel designs customers are looking for on our site.
About you
- 💥 You come with previous experience in a similar position, having a background in customer support or customer operations;
- 💥 You worked as an individual contractor in one of your past companies;
- 💥 You have excellent communication skills, especially in English - we are looking for at least a C1 proficiency, both written and spoken;
- 💥 You have the ability to maintain composure and customer focus while troubleshooting and solving issues;
- 💥 You are fun, optimistic, have a good laugh, and at the same time give it your best professional self, being a dedicated team player, raising your hand and caring for your colleagues;
- 💥 You are tech-savvy - you know your way around apps and stuff; also, from a technical point of view, you need a strong internet connection and a PC/laptop with a webcam (BYOE).
Perks
- 💰 Great pay, working as an independent contractor
- 🏠 Remote, full-time job
- 🕐 Rotating shifts: 2 PM - 11 PM / 8 PM - 5 AM schedule (with 1 hour of lunch break 🍕)
- 🥳 Start-up culture, young team, no egos, no BS
About Us
✨We're not your average company. We're all about that start-up life and let's be honest, the thought of a stuffy corporate gig makes us shudder. Our vibe? Well, it's a bit like trying to describe your favorite song - tough to explain, but it's probably the reason we're all creating some really cool stuff here.
✨ We're on a mission to change the perception of outsourcing.
✨ We thrive on feedback – it's our growth fuel. And we love celebrating wins, big or small. If you've aced something, we're your biggest fans!
✨ We've said goodbye to office politics. Meritocracy is the name of our game - it's not about who you know, but what you bring to the table.
✨ We’re the kind of folks who believe in rolling up our sleeves and getting things done. We take ownership, and we'd rather break a few things on the road to awesome than play it safe. The biggest question we ask isn't about numbers or targets, it's "How much did you care?" and If you’re putting your heart into it, you're nailing it in our book!
Location
🧭 We've got our roots in Bucharest and Cluj, Romania, but honestly, we've always been more about Wi-Fi than wall space. We've been working remote-first way before it was the cool thing to do. Whether it's working from home or popping into the office when the mood strikes, we cater to what works best for our team. Embracing change and adjusting to the times, that's just part of who we are.
