AI Chatbot Specialist
Romania
Sales Development – CSF /
Full-time /
Remote
We are looking 🔎 for a fantastic AI Chatbot Specialist to join our team and assist our partner in California. 🇺🇸☀️The company you’ll be working with is a great SaaS provider that helps other companies manage their legal documents.
HKR was remote before it was even cool! 😎
Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln.
...but you can always drop by our locations in Bucharest and Cluj if you’re around.
What you'll be doing?
- 🔸 Design and refine AI prompts that generate user-friendly content like chatbot flows, knowledge base articles, and in-product help.
- 🔸 Use LLMs and AI tools to create and optimize support resources—FAQs, guides, troubleshooting steps, and more.
- 🔸 Work with Support, Product, and Success teams to spot common issues and turn them into killer self-service experiences.
- 🔸 Test, tweak, and fine-tune prompts using performance data, feedback, and real-life user behavior.
- 🔸 Build and maintain a well-organized library of prompt templates and reusable content blocks.
- 🔸 Keep it on-brand—make sure all content aligns with tone, style, and voice guidelines.
- 🔸 Stay ahead of the curve on LLM best practices and push boundaries with new techniques in AI-generated support.
About you
- 🤖 You’ve worked with LLMs, AI content generation tools, or have solid experience in prompt engineering.
- 🤖 You’ve got a background in technical writing, UX writing, or knowledge base building.
- 🤖 You’re familiar with tools like Zendesk, Intercom, or Freshdesk and how help centers are structured.
- 🤖 You’re passionate about simplifying the complex and making support feel effortless.
- 🤖 You’re curious, creative, and always looking to improve.
- 🤖 Bonus points if you’ve worked with tools like OpenAI, Claude, or LangChain- or if you know a bit of scripting (Python, anyone? 🐍) to automate your workflow.
Perks
- 💰 Fair market pay
- 🏠 Remote, full-time job
- 🕐 Rotating shifts: 2 weeks 11AM - 8PM and 2 weeks 2PM- 11PM GMT+3
- 🥳 Start-up culture, young team, no egos, no BS
About Us
✨ At HKR, we're all about the start-up life—innovative and dynamic, not corporate and stuffy. We're on a mission to simplify global HR.
✨ Transparent culture, tech-savvy, and quick decision-making.
✨ Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it's what you bring to the table that counts.
✨ Fantastic mix of US clients with more to come.
✨ We value ownership and getting things done. We ask, "How much did you care?" If you're passionate, you're nailing it.
✨ Ideal for creative minds who love contributing ideas and improving processes.
✨ Oh... and we don't waste time in useless meetings.
Location
🧭 Based in Bucharest and Cluj, Romania, we're remote-first. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are.
