Customer Solutions Specialist with French
Romania /
Sales Development – INKI /
Full-time
/ Remote
Devenir #OneOfUs! 🥐
We are currently on the lookout 🔎 for some talented, French-speaking people 🇫🇷 to join our team in the role of a Customer Solutions Specialist and assist one of our coolest partners, a DaaS company (Device-as-a-Service). 💻
Why join us you may ask, oh well…
⭐ We foster a culture of transparency, embrace technology, and make fast, informed decisions.
⭐ We're already working with a fantastic mix of US-based clients and we're just getting started.
⭐ Start-up vibes - embrace the energy, innovation, and endless opportunities to make a real impact.
⭐ If you are creative, you love making yourself seen and heard and like to always come with ideas to create things and improve processes, this is where you belong.
⭐ Oh…and we don’t waste time in useless meetings.
Btw, HKR was remote before it was even cool! 😎Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln
To apply, please fill out our external form. 🤞🏼
(You will be redirected to it automatically, once you click "Apply").
What you'll be doing?
- 🧑🏿💻 You will nurture leads that applied on our client's website but haven't made a decision yet, send timely reminders, additional information, or offers to keep the conversation going.
- 🧑🏼💻 You will engage in conversations (discovery calls) to understand the customer's needs, challenges, and goals.
- 🧑🏽💻 You will ensure timely responses to incoming inquiries, whether through phone calls, emails, or other communication channels, by providing information about products and services, benefits, pricing, and any available options.
- 🧑🏻💻 You will keep customers informed about the status of their device orders and shipments, providing tracking information, estimated delivery dates, and address any delivery-related concerns.
- 🧑🏼💻 You will respond promptly to customer inquiries about canceling/modifying their service contract before the agreed-upon term, while providing information about any associated fees, terms, and the cancellation/replacement process and facilitate the cancellation/replacement process by coordinating with relevant departments, such as sales and supply chain.
- 🧑🏽💻 You will manage the end-to-end journey of the device from the customer's location to the service center and back, engaging with customers who report faulty or broken devices and provide clear instructions on the collection and repair process.
- 🧑🏿💻 You will generate accurate customer documents that outline the specifics of the new device, including its specifications, quantity, pricing, and any applicable terms, maintaining a well-organized system for tracking issued annexes, including version control and date of issuance.
- 🧑🏼💻 You will address customer questions regarding invoices, payment methods, and billing discrepancies and assist with processing payments, setting up recurring billing, and updating payment information.
- 🧑🏽💻 You will track interactions, update customer information, set reminders for follow-ups, and maintain a history of communication.
- 🧑🏻💻 You will collaborate with sales, technical support, logistic, and other teams to ensure a seamless customer experience.
About you
- 🎖 You come with past experience in a tech-sales and/or customer-centered environment, in a role of account management, tech-sales support or something similar.
- 🎖 You have excellent communication skills, especially in English and French - we are looking for at least a C1 proficiency on both, both written and spoken.
- 🎖 You are tech-savvy - you understand and effectively use technology, tools, and systems relevant to the role.
- 🎖 You identify issues and find unique approaches to overcome obstacles and achieve desired outcomes, while carefully observing and thoroughly reviewing tasks, information, and documents to ensure accuracy and correctness.
- 🎖 You are adaptable, you balance multiple and diverse responsibilities, meet deadlines and have a mindset of ongoing personal and professional development.
- 🎖 You are fun, optimistic, have a good laugh, and at the same time give it your best professional self, being a dedicated team player, raising your hand and caring for your colleagues.
Perks
- 💰 Great pay
- 🏋🏻 7card - national coverage for sport & wellness activities
- 🏥 A very inclusive medical insurance plan at Regina Maria
- 🏠 Remote, full-time job; no city borders, work from any location as long as it’s in Romania!
- 🕐 9 AM - 6 PM schedule (with 1 hour of lunch break 🍕) - flexible, choose the time that suits you
- 🥳 Start-up culture, young team, no egos, no BS
About Us
✨ Here at HKR, we're not your average company. We're all about that start-up life and let's be honest, the thought of a stuffy corporate gig makes us shudder. Our vibe? Well, it's a bit like trying to describe your favorite song - tough to explain, but it's probably the reason we're all creating some really cool stuff here.
✨ We're on a mission to change the perception of outsourcing.
✨ We thrive on feedback – it's our growth fuel. And we love celebrating wins, big or small. If you've aced something, we're your biggest fans!
✨ We've said goodbye to office politics. Meritocracy is the name of our game - it's not about who you know, but what you bring to the table.
✨ We’re the kind of folks who believe in rolling up our sleeves and getting things done. We take ownership, and we'd rather break a few things on the road to awesome than play it safe. The biggest question we ask isn't about numbers or targets, it's "How much did you care?" and If you’re putting your heart into it, you're nailing it in our book!
Location
🧭 We've got our roots in Bucharest and Cluj, Romania, but honestly, we've always been more about Wi-Fi than wall space. We've been working remote-first way before it was the cool thing to do. Whether it's working from home or popping into the office when the mood strikes, we cater to what works best for our team. Embracing change and adjusting to the times, that's just part of who we are.
