Head of Operations
Zurich
Operations – Business Enablement /
Full-time /
Hybrid
🍇 About grape:
Our entrepreneurial spirit drives us in what we do and what we are passionate about. Our mission is to become the premier health partner in the insurance business. Recognising the need for innovation in the traditional employee insurance model we are set to revolutionize the employee insurance industry. We help companies support people before and after they get sick and to make more of their time. Our insurance solutions reduce monotonous and manual work for employees, doctors, HR & payroll managers. As we strive to lead a technology-driven transformation, we put employees first.
At grape we pride ourselves on our people and our culture. We continue to grow fast and that’s where you come in. Our team is dynamic, diverse and full of creative ideas. Want to join? We can’t wait to get to know you!
As our Head of Operations at grape, you will be instrumental in driving the execution of our ambitious roadmap. Your primary responsibility will be to oversee the organization’s daily operations, ensuring they run smoothly and efficiently while aligning processes with the company’s strategic goals.
In this pivotal role, being part of the leadership team, you will lead key operational areas, including the claims and business enablement function. Your focus will be on optimizing workflows, improving efficiency, and fostering strong collaboration across all teams to support grape’s success and growth.
You are passionate about operational excellence, excel at managing diverse responsibilities, and are eager to thrive in a fast-paced, growing environment. Your leadership will be essential in ensuring that grape operates smoothly and effectively.
🔍 What you’ll do:
- Responsible for overseeing and optimizing daily operations of the organization, with a specific focus on claims management and business enablement
- Contribute to strategic decision-making, ensuring that operational plans support growth, scalability, and long-term sustainability
- Collaborate with leadership to align operational goals with broader company strategy and objectives
- Lead, mentor, and develop high-performing operations team, fostering a culture of collaboration, accountability, and continuous improvement across teams
- Manage resource allocation and budget to support the operational needs of the claims and business enablement teams.
- Claims Management, Case Management and Corporate Health Management
- Lead claims function overseeing the end-to-end claims management and case management process to ensure timely, accurate, and efficient handling of claims
- Continuously evaluate and improve claims and case management processes to enhance customer satisfaction and operational efficiency working closely with key stakeholders like e.g. our product manager ensuring alignment with our evolving business needs
- Manage the claims department, ensuring team performance meets company standards and service level agreements.
- Business Enablement & Operational Excellence
- Lead business enablement function, including cross-functional collaboration to support operations and business growth company wide
- Drive continuous improvements in operational workflows, ensuring operational scalability, driving automation and identifying areas for optimization and innovation
- Develop and implement operational strategies, processes, and policies that enhance overall efficiency and effectiveness.
- Monitor and analyze operational performance metrics to ensure targets are met and adjust strategies as needed.
🛠️ What you’ll need:
- Experience: 8+ years of experience in a Head of Operations or similar role, ideally within a B2B environment. Experience in product companies, service providers would be advantageous
- Skills:
- Excellent understanding of operational systems, processes, and policies
- Advanced skills in strategic planning to ensure scalability and achievement of long-term organizational goals
- Strong analytical skills for data-driven decision-making, including analyzing productivity KPIs
- Proven track record of improving operational processes and increasing team output
- Strong problem-solving and self-management skills, with the ability to tackle challenges both tactically and analytically
- Exceptional written and verbal communication skills, with the ability to articulate complex requirements clearly
- Thorough understanding of industry best practices in systems and controls
- Client-Oriented: Strong account management skills
- People Leader: At least 5+ years experience in leadership roles with direct reports
- Language Skills: Fluency in English and German, both written and spoken
- Fast-paced environment: Ability to thrive in a fast-paced and dynamic environment, demonstrating strategic thinking and a proactive approach to business growth.
🏁 How we hire:
When making a hiring decision, we look for a match in four main areas: skills and technical abilities, mindset & values and we assess them in the following three steps.
Step 1 - Your Application: Our talent acquisition team and hiring manager will review your application and respond within one week.
Step 2 - Your Motivation: We'll invite you to a 30-minute motivational chat with our talent acquisition team so we can get to know each other better.
Step 3 - Your Role & Culture Fit: You’ll have two more interviews to confirm your fit for the selected role and our culture. In case of highly technical roles we’ll additionally assess the specific skills you’ll need for your role.
A variety of experiences, perspectives, and voices make us the company we are and we’d love to hear about yours!
