Graduate IT Deployment Engineer

Cambridge /
Operations – I.T. /
About Frontier
Frontier is an established, market leading independent developer and publisher of videogames for PC and consoles. Founded in 1994, we are based in the world-leading technology cluster and historic city of Cambridge, England.
With a growing team of over 600 talented people, we are passionate about creating innovative genre-leading games and authentic worlds for our communities of players.  

We have achieved serial successes across a wide variety of titles including Elite Dangerous, Planet Coaster, Jurassic World Evolution and Planet Zoo.

We are continuing to grow our team to support our existing portfolio and an exciting and ambitious future roadmap, which includes the development of both own-IP titles and licensed-IP titles. Our IP-license partners include Universal (Jurassic World), Formula 1 and Games Workshop (Warhammer).

We are also growing our team to continue the growth of Frontier Foundry, our games label for publishing games developed by carefully selected partner studios. 

Purpose of the role
We have a new opening for a Graduate IT Deployment Engineer to join our IT Support team. The role is very hands-on, responsible for the management and deployment of hardware to our internal teams. We are looking for a friendly, approachable individual who has a keen interest in computers, happy working both on their own and as part of a team.

Key responsibilities

    • Build machines for new starters across all departments and create user accounts
    • Imaging hardware to user needs, manually installing software and licensing
    • Communication with new starters on their first day to assist tech setup 
    • Complete rolling and impromptu upgrades for current staff
    • Prioritise workload based on business requirements
    • Conduct electrical safety checks / PAT tests on computer equipment
    • Troubleshoot and resolve issues where required
    • Hardware/software asset management

About you

    • Good understanding of computer systems, mobile devices and associated peripherals
    • Excellent analytical problem solving skills
    • Good listening and questioning skills
    • Excellent verbal and written communication skills
    • Be a self-starter with a can-do attitude with the ability to multi-task
    • There will be a requirement for lifting IT equipment such as PCs, printers, monitors and other associated hardware

Qualifications, skills & experience

    • Essential:
    • Solid experience and knowledge of working within a Windows environment Windows 7-10, Windows Server 2008R-2016
    • Practical knowledge of PC hardware and associated peripherals to component level
    • Good all round experience of PC hardware maintenance and repairs
    • Good understanding of computer networking including wireless
    • Exposure to Windows Server Active Directory Administration Tools

    • Desirable:
    • Degree in Computer Science or related discipline
    • Experience of Linux (Ubuntu/CentOS) environments
    • Knowledge of Active Directory, including the creation of user accounts and modifying of user groups and security settings
    • Exposure to and understanding Software deployment and patch management
    • Exposure to deployment solutions, such as MDT, Clonezilla, SCCM
    • Experience of working in a game or other development environment would be a bonus
This role can be offered on a hybrid working basis, which means you’ll have the opportunity to spend time working both in the studio and at home. You will probably be required to spend at least 50% of your time in the studio to facilitate collaboration and engagement. We can provide a comprehensive support package as part of any offer should you need to relocate.

What we can offer you
We offer the chance to work with talented and passionate people, developing and publishing sophisticated and enduring games in a creative and collaborative environment. We love what we do, and we work hard to provide outstanding experiences for our player communities. Frontier rewards this passion and determination by sharing in the company’s success and by supporting our teams to keep doing what they love.

Well-being is a big focus at Frontier and we are continually evolving how we can support our staff. We encourage a healthy work/life balance and host a range of well-being activities, initiatives and sessions to support both mental and physical health.

We offer a competitive salary and benefits package, which includes a success-based annual bonus, share option schemes, pension, life assurance, private family healthcare, flexitime working hours, enhanced maternity/paternity package, in-house subsidised catering, support with relocation, a Cycle to Work scheme and free bike servicing, and social events.

We welcome and encourage applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, marriage or civil partnership, pregnancy or maternity, religion or belief.