Director of Operations

Cambridge /
Operations – Operations /
Frontier is an established, market leading independent developer and publisher of videogames for PC and consoles. Founded in 1994, we are based in the world-leading technology cluster and historic city of Cambridge, England. With a growing team of over 750 talented people, we are passionate about creating innovative genre-leading games and authentic worlds for our communities of players.  
We have achieved serial successes across a wide variety of titles including Elite DangerousPlanet CoasterJurassic World Evolution and Planet Zoo. We are continuing to grow our team to support our existing portfolio and an exciting and ambitious future roadmap, which includes the development of both own-IP titles and licensed-IP titles. Our IP-license partners include Universal (Jurassic World), Formula 1 and Games Workshop (Warhammer).We are also growing our team to continue the expansion of Frontier Foundry, our publishing label for games developed by carefully selected partner studios. 
We have a modern spacious studio located on the Cambridge Science Park in the heart of the Cambridge tech hub. For those who wish to relocate to the Cambridge area and work either entirely in the studio or flexibly between the studio and home, we can provide generous financial and practical support to facilitate your move. We are also able to offer remote working for those who would prefer to work almost exclusively from home or who are unable to relocate. We can discuss your preferences with you during the recruitment process.   

Purpose of the role
Reporting into the Senior Director of Operations, the Director of Operations is a key leadership role and an integral part of Frontier’s Leadership team, which is responsible for making the strategic decisions critical to our future commercial and creative success. This is a new role as a result of our continued growth and ambitious plans.

The Director of Operations will provide strategic and business planning leadership, oversight and recommendations on organisational change, participate in overall strategy discussions, facilitate business execution and support Frontier’s strong diverse and inclusive culture.

This position requires extensive cross-discipline coordination at all levels, outstanding people and business leadership skills and the ability to use your extensive operations experience to make personal contributions, where appropriate, to help address more complex challenges.

This is an opportunity to join a growing company (we’ve more than doubled in size in the last 4 years) with an ambitious and exciting vision. You’ll work alongside talented people in a vibrant and growing industry with an opportunity to make a significant impact.

Key Responsibilities

    • Create, drive and report progress against operational plans which are aligned with and enhance the company-wide strategic plan 
    • Lead our strategic support and growth initiatives from defining new opportunities to implementing key projects and change implementation in close coordination with department heads 
    • Work in collaboration with the Executive Team and HR to contribute to companywide people and operations projects 
    • Ensure operational teams are providing effective support to help deliver projects on time, quality and budget 
    • Provide outstanding leadership to a small operational management team to maintain high levels of engagement and performance 
    • Partner with other key departments to ensure strong company governance, including risk management, compliance, security and business continuity 
    • Maintain strong relationships with clients, and 3rd party partners to ensure smooth procurement and delivery of products and services as well as negotiating contracts (in collaboration with wider operations teams) and oversee due diligence as required 
    • Ensure continuous review and improvement to operational processes and tools across the organisation to optimise speed, cost and quality 
    • Research and analyse other industry-leading companies and the wider landscape to identify emerging trends, practices, technology etc. that could be adopted for the benefit of Frontier. 

About You

    • Significant and demonstrable experience in a broad and strategic operations leadership role, preferably in video games, entertainment or tech industries
    • Exceptional interpersonal skills, particularly around generating buy-in to change and relationship building with abroad range of stakeholders
    • Ability to analyse business-wide processes and apply business knowledge to real-world scenarios
    • Proven competencies in organisational agility and change management
    • A strategic, innovative, and flexible approach to adapt to the shifting needs of a company and its people
    • Ability to handle high-level, complex and time critical deliverables across a broad range of topics, remaining focused and calm under pressure
    • A high level of enthusiasm, ingenuity, self-motivation, resourcefulness and drive for results.
What we can offer you
We offer the chance to work with talented and passionate people, developing and publishing sophisticated and enduring games in a creative and collaborative environment. We love what we do, and we work hard to provide outstanding experiences for our player communities. Frontier rewards this passion and determination by sharing in the company’s success and by supporting our teams to keep doing what they love.

Well-being is a big focus at Frontier and we are continually evolving how we can support our staff. We encourage a healthy work/life balance and host a range of well-being activities, initiatives and sessions to support both mental and physical health.

We offer a competitive salary and benefits package, which includes a success-based annual bonus, share option schemes, pension, life assurance, private family healthcare, flexitime working hours, enhanced maternity/paternity package, in-house subsidised catering, support with relocation, a Cycle to Work scheme and free bike servicing, and social events.

We welcome and encourage applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, marriage or civil partnership, pregnancy or maternity, religion or belief.