IT Deployment Manager

Cambridge /
Operations – I.T. /
Permanent
Frontier is an established, market leading independent developer and publisher of videogames for PC and consoles. Founded in 1994, we are based in the world-leading technology cluster and historic city of Cambridge, England. With a growing team of over 700 talented people, we are passionate about creating innovative genre-leading games and authentic worlds for our communities of players.  
 
We have achieved serial successes across a wide variety of titles including Elite DangerousPlanet CoasterJurassic World Evolution and Planet Zoo. We are continuing to grow our team to support our existing portfolio and an exciting and ambitious future roadmap, which includes the development of both own-IP titles and licensed-IP titles. Our IP-license partners include Universal (Jurassic World), Formula 1 and Games Workshop (Warhammer).We are also growing our team to continue the expansion of Frontier Foundry, our publishing label for games developed by carefully selected partner studios. 
 
We have a modern spacious studio located on the Cambridge Science Park in the heart of the Cambridge tech hub. For those who wish to relocate to the Cambridge area and work either entirely in the studio or flexibly between the studio and home, we can provide generous financial and practical support to facilitate your move. We are also able to offer remote working for those who would prefer to work almost exclusively from home or who are unable to relocate. We can discuss your preferences with you during the recruitment process.   

Purpose of the role
The IT Deployment Manager will be responsible for the day-to-day requirements of hardware and software deployment across Frontier. Managing a team of passionate and dedicated IT professions, you will ensure that all tasks such as new starter equipment build and distribution, planned upgrades, hardware imaging, and ad-hoc tech requests are planned and delivered on time and to the highest service levels.
 
This is a fantastic opportunity to be hands-on and lead on the best industry leading technology during an exciting period of growth at Frontier. 

Key responsibilities

    • Manage a team of IT Deployment Engineers responsible for the building and distribution of hardware and software across the business
    • Plan team work-load distribution on a daily and weekly basis, ensuring tasks are prioritised and completed on time
    • Responsible for ensuring regulatory and legislative tasks are undertaken, such as  electrical safety checks / PAT tests on computer equipment
    • Take an active leading role in the mapping and feasibility of new technology roll-out across the business
    • Plan and support rolling and impromptu upgrades for current staff
    • Support in the day-to-day tasks of the team, such as building machines for new starters, create user accounts, imaging hardware to user needs, manually installing software and licensing etc
    • Act as a point of escalation for troubleshooting of more complex issues
    • Manage / maintain inventory levels for both hardware and software, work with Head of IT and purchasing to ensure levels are in line.
    • Liaise with Operations to establish priority 

About you

    • Previous experience in a similar role within an IT department. Experience within the gaming or technology industry would be an added bonus
    • Previous working experience of line managing a team
    • Proven experience of managing and prioritising multiple and competing tasks, ensuring workload is distributed amongst the team and tasks are completed satisfactorily and on time  
    • Excellent understanding of computer systems, mobile devices and associated peripherals
    • Excellent analytical problem solving skills
    • Excellent listening and questioning skills, and ability to communicate with various stakeholders
    • There will be a requirement for lifting IT equipment such as PCs, printers, monitors and other associated hardware

Qualifications, skills & experience

    • Essential
    • Solid experience and knowledge of working within a Windows environment Windows 7-10, Windows Server 2008R-2016
    • Practical knowledge of PC hardware and associated peripherals to component level
    • Good all round experience of PC hardware maintenance and repairs
    • Good understanding of computer networking including wireless
    • Exposure to Windows Server Active Directory Administration Tools

    • Desirable:
    • Degree in Computer Science or related discipline or equivalent in experience.
    • Experience of Linux (Ubuntu/CentOS) environments
    • Knowledge of Active Directory, including the creation of user accounts and modifying of user groups and security settings
    • Exposure to and understanding Software deployment and patch management
    • Exposure to deployment solutions, such as MDT, Clonezilla, SCCM etc.
    • Experience of working in a game or other development environment would be a bonus
What we can offer you
We offer the chance to work with talented and passionate people, developing and publishing sophisticated and enduring games in a creative and collaborative environment. We love what we do, and we work hard to provide outstanding experiences for our player communities. Frontier rewards this passion and determination by sharing in the company’s success and by supporting our teams to keep doing what they love.

Well-being is a big focus at Frontier and we are continually evolving how we can support our staff. We encourage a healthy work/life balance and host a range of well-being activities, initiatives and sessions to support both mental and physical health.

We offer a competitive salary and benefits package, which includes a success-based annual bonus, share option schemes, pension, life assurance, private family healthcare, flexitime working hours, enhanced maternity/paternity package, in-house subsidised catering, support with relocation, a Cycle to Work scheme and free bike servicing, and social events.

We welcome and encourage applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, marriage or civil partnership, pregnancy or maternity, religion or belief.