Digital Learning Designer

London, United Kingdom /
Commercial – Customer Success /
Full-time
Forecast, a global software company founded in 2016, delivers profitable Project Operations by uniting resource & financial management, capacity planning and deep integrations all on one platform. Backed by world renowned investors such as Balderton Capital who led our 2021 $19m Series A, the Forecast AI-native platform represents the most advanced technology ever applied to managing projects, resources and finances.

Our platform automates busywork, surfaces best practices, predicts outcomes, guides projects to success, and most importantly empowers every team member to do their best work. Forecast is the ultimate upgrade for project teams and professional services organizations. Technology doing what it does best, so humans can do what they do best.

It’s an incredibly exciting time to join us on our journey!

We are looking for an experienced Digital Learning Designer to join our newly formed Education team within our Customer Success team.
We are responsible for building training materials to help our customers learn, use and love Forecast. You will be integral in revamping the Customer Onboarding process, designing and creating content specifically for them.
We are committed to ensuring our colleagues have the skills, knowledge, and experience in line with our company mission and brand purpose. You will be instrumental in creating an interactive content library in our new internal Learning Experience Platform (LearnAmp) to support our colleagues in learning, growing, and achieving their personal and professional goals.

What you'll do

    • Work with product, sales, and other subject matter experts to understand product features and functionality
    • Design, develop, and deliver engaging, fresh, and impactful learning experiences tailored to the needs of internal and external customers
    • Create and maintain dynamic training assets, updated to reflect any changes to product features and functionality
    • Own your projects; you will have experience of the design life-cycle, from needs analysis to design
    • Support ongoing maintenance and administration of the LMS platforms
    • Assess training success through feedback, survey responses, completion reports, etc., and update materials and programs as necessary
    • To provide first-level troubleshooting for issues raised during training programs and support projects designed to continuously improve team operations, processes, effectiveness, and productivity
    • Assist with the delivery of training courses, whether face-to-face, online or remotely

What you'll have

    • Experience with learning and development methods, programs, processes, issues, and considerations
    • Design, develop, deliver and administer effective training programs across multiple platforms (i.e. virtual, web-based).Demonstrated knowledge of human behaviour, adult learning theory, and other factors that facilitate effective learning and development
    • Perform effective training needs assessment
    • Translate learning needs and requirements into learning solutions through instructional design and content development
    • Excellent communication skills, including writing, speaking and listening
    • Experience with video editing, image editing, and rapid e-learning tools such as Articulate, Camtasia, Captivate, etc.