Salesforce Administrator

London, United Kingdom /
Commercial – Revenue Operations /
Full-time
Here at Forecast we’re building and delivering an AI-native platform for profitable Project & Resource Management that represents the most advanced technology ever applied to managing projects, resources and finances. Our platform automates busywork, surfaces best practices, predicts outcomes, guides projects to success, and most importantly empowers every team member to do their best work.

With our recent $19M Series A funding round led by Balderton Capital (who have backed hugely successful businesses including Revolut, Peakon, Citymapper, Voi, Vivino and Yoox Net A Porter), we’re rapidly scaling our teams across the US and Europe to bring our AI powered technology to customers across the globe. After more than tripling revenue over the past year, we have huge ambition and growth plans for 2021 and beyond. It’s an incredibly exciting time to join us on our journey!

Working as part of our Revenue Operations organisation, you'll be our hands on Salesforce and CRM system guru (we use Salesforce and Hubspot for marketing), responsible for developing and supporting our use of CRM systems. Working closely with the wider RevOps team, Finance and Commercial, you’ll use your understanding of business needs to design, structure, implement and maintain dashboards, processes and new features in our CRM systems - with the data being used to inform our decision making across the business. 

You’ll have ownership of our set up and configuration of our CRM systems, and be responsible for ensuring their successful usage and scaling as the business grows. As we grow exponentially as a business, this is a super exciting time to come and make your mark!

What you'll do

    • Be responsible for the overall configuration, set up and connection between Salesforce and systems within our tech stack
    • Work closely with RevOps and wider teams to diagnose how best to deliver information and reporting required from our CRM systems, building the appropriate workflows, processes, dashboards etc
    • Keep up to date on any incoming system changes or features that may impact our instances, and plan how to best utilise in our set up
    • Maintain system hygiene across our CRM systems and other business as usual activities, including managing data imports, database de-duping and clean-up
    • Managing any ad hoc customisations or project work required by the business
    • Manage users, licenses and set up of our CRM systems for new starters
    • Support end users on day to day queries and performing investigation on any technical issues reported

What you'll ideally have

    • Analytical approach to gathering business requirements and understanding how to best apply these in the creation of new functionalities in our CRM systems
    • Ability to create, refine and continually optimize processes
    • Demonstrated experience in developing custom objects, junction objects, workflows, validation rules, and triggers in SFDC
    • Understanding of the overall Salesforce architecture, including access controls through role hierarchy, sharing rules and profile
    • Hands on experience configuring Salesforce to suit the needs of different business teams through visibility controls on page layouts, fields, and applications