CRM Manager (all genders) - Technical Projects

Full-time /
At flaconi, we believe that diversity fuels creativity, innovation and growth. It thrives in all its forms of beauty. Our team is a mosaic of individuals from different backgrounds, cultures and life journeys, all united by a shared passion for beauty. Our commitment is grounded in our core values, particularly #trustinpeople. We hold ourselves accountable for creating an environment where every employee feels honestly valued, heard and empowered to contribute their unique perspectives to foster belonging.

As CRM Manager (all genders) with a tech focus, you are responsible for controlling and measuring the success of CRM measures along with the technical development of our current set-up. You will join our passionate CRM department of 9 colleagues.

Your role

    • You are responsible for the technical CRM set-up of new platforms as well as for new communication channels, such as In-App push notifications
    • Also, you identify bugs and develop problem descriptions and solutions in cooperation with other teams, such as Data & Analytics, Engineering and Product, to ensure continuous data flow
    • You control and optimize our CRM tools and actively work on optimizing the current data set-up
    • You evaluate, test and implement new features and software tools to enable a better customer experience
    • You develop further our current reports and create new ones independently or in cooperation with our Data & Analytics team
    • You analyze the performance of our CRM measures and derive recommendations for improvement
    • Moreover, you create multi channel automated campaigns with use of personalization

Your profile

    • At least 4 years of experience in CRM with a focus on technical or data related Customer Relationship Management projects 
    • Experience working with Emarsys or other CRM platforms. SQL skills are a plus!
    • Strong project and stakeholder management skills 
    • Fluent German and English skills
    • An independent, proactive and agile working style 
    • You are motivated to work hands-on and contribute to the team's efforts in internationalization and the advancement of our CRM platform and campaigns

What we offer you

    • Full transparency: For this role, we have a salary band between 42,000€ and 57,000€ gross per year. The salary that we will offer you will always be within this span and is based on the skills that you show during the recruitment process.
    • Our employees matter to us: We offer you a permanent contract and will cover the costs for your BVG or Deutschland ticket.
    • Work-life balance: 29 vacation days, flexible working hours, up to three days of working from home a week and in specific cases the option to work 100 % remotely; the possibility of a paid sabbatical.
    • flaconi Academy: Actively shape your own career path by taking advantage of our internal and external training opportunities.
    • We care about your well being: We want to support you also during difficult times. For this, we offer you and your close relatives counseling sessions with mental health professionals.
    • flaconi Fitness: a wide range of sports options & discounts on memberships.
    • Family first: Our “emergency-daycare” is there for you in out-of-the-ordinary situations to look after your child on site at our office.
    • Thinking about tomorrow together: flaconi subsidizes your savings contribution to the company pension scheme with an additional 20%.
    • A comfortable working space with everything you need: High end technical equipment, fruits and drinks, no dress code and dogs are welcome in our office!
    • Other perks: Great discounts in our online shop as well with our partner companies, cool team events & company parties!
About flaconi

flaconi is one of Germany’s leading online beauty retailers with an extensive portfolio of almost 1000 brands and 50.000 products. From drugstore over organic cosmetics to premium and luxury, the online shops in Germany, France, Austria and Poland cover all product segments and offers a diverse selection of products for a unique and daily beauty routine.

Founded in 2011 as one of the first online perfumeries, flaconi is honored to work with more than 700 people from 60 different nations at the flaconi headquarters in Berlin-Charlottenburg and its fulfillment center in Halle.

Shape our company’s success with us and apply now online! We look forward to receiving your complete application documents including your earliest starting date.
flaconi will not accept unsolicited resumes from any source (e.g. recruitment agency) other than directly from a candidate.