Sales Executive, Funeral Plans

Sales /
Full-time /
The role 
We’re looking for a smart, dynamic Sales Executive to join our growing Funeral Sales team. They will be the first point of contact for customers enquiring about prepaid funeral plans, helping to guide and support them in organising a cremation for themselves or their loved one. This is a newly launched product here at Farewill, making this an exciting time to join and make an indelible impact on a focal, growing part of our business. 

We’re looking for someone who can be a caring and confident wealth of knowledge for our customers, helping them to understand our offering and make good decisions about what option is best for them. From there, this person will onboard those customers, and facilitate a smooth handover to our Funeral Operations team. Our ideal person will have high levels of empathy and integrity, as nothing is more critical than maintaining our customer-centricity, while still having great sales chops and the drive to hit (and exceed!) targets. 

This role works hybrid (min 2 days/week in our East London office), holds the hours 9am-6pm with a 1 hour lunch break, and reports to our Funeral Sales Team Lead.

In this role you will

    • Contact prospects by phone and email, and guide them through our funeral plans offering, demonstrating sensitivity and exceptional knowledge of our service 
    • Work in compliance with FCA guidelines, and ensure that we put great customer outcomes at the forefront of how we work 
    • Create a smooth handover of customers to our Funeral Ops team, and working with them to ensure continued high standards of customer service
    • Prove consistency in our weekly and quarterly sales targets, including conversion rates and QA (Quality Assurance) scores on our inbound enquiries
    • Participate in feedback sessions and call coaching, always looking to improve and deliver even better service to our customers 
    • Work cross-functionally towards our company OKRs and monthly revenue targets, and assist with quarterly team presentations

About you

    • Fluency in English with excellent verbal and written communication skills
    • Experience selling to customers over the phone; ideally you have some experience in a fast-paced outbound B2C environment or in selling regulated or financial products 
    • You’re numerate and commercially minded, and are motivated by working towards targets
    • Your friends and family would describe you as a caring, helpful person with strong interpersonal skills, always looking out for others and finding ways to make things better

What we offer

    • A competitive salary of £30k plus performance-based bonus that could take your full earnings to £45k, as well as generous stock options
    • 28 days of annual leave plus the usual public holidays
    • Personal development budget of 3 days and £1000 per year
    • Regular team socials & company-wide events
    • A chance to make a meaningful contribution to people's lives and deaths