As a DevOps manager you will lead and grow a distributed, follow-the-sun DevOps Operations team that owns the L3 support function for our Edge/on-prem (OpenShift, k0s) and cloud platforms (AKS and GKE). Your primary responsibility is to deliver reliable operations at scale by establishing the processes, standards, and capabilities that enable fast, high-quality L3 resolution. 

You will foster tight, day-to-day collaboration between Operations and the DevOps engineering teams to ensure unified incident and change management across time zones. 

The primary objective is to deliver fast, regionally aligned L3 support for DevOps-related incidents and changes, streamline DevOps–Ops handoffs, and equip Ops with the tooling and automation needed to resolve more L1/L2 issues. 

Having a good understanding of our product, its components and their interactions is essential in troubleshooting and problem remediation. 

You will partner with DevOps engineering to automate and streamline existing workflows and processes. 

Ensuring timely, high-quality handling of requests will reduce incident duration and directly improve customer satisfaction. 

Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience.

Supporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily.

Trusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.

Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.

We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.

Our culture is built on ownership and accountability, we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions.

We work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar,  strengthening our talent, pushing innovation forward, and maximizing our impact.

Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.

Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.