Senior Operations Manager
Sydney / Melbourne
Operations – Customer Operations Management /
Full Time Permanent /
Hybrid
Everseen
A global leader in Edge Computer Vision AI and hyper-automation solutions.
The Role
The Senior Operations Manager (APAC) is responsible for the technical execution and project management of customer implementations across the [Continent] region. This role combines technical expertise with project leadership, focusing on customer onboarding, deployment, and ongoing functionality. Reporting directly to the VP of Operations, the Senior Operations Manager (APAC) will ensure that the continent specific team meets all deliverables, driving excellence in project management, coordinating with cross-functional teams, and addressing technical challenges for strategic accounts within the region to ensure customer satisfaction.
What you'll do
- Manages and leads the continent/region reporting to them from both an operational and strategic perspective.
- Has overall responsibility for the successful operation of the continent/region’s deliverables.
- Deals with all capacity planning activities.
- Sets strategy and takes key decisions for the success of the continent/region
- Works with senior leadership to set strategic goals for their team.
- Responsible for the governance of the continent/region. Acts as a point of escalation for both the team, internal and external stakeholders.
- Oversee the development and execution of project plans, ensuring tasks, milestones, risks, and issues are effectively managed.
- Serve as the primary point of contact for project-related queries, coordinating with both internal and external stakeholders.
- Lead multiple customer projects from inception to completion, ensuring alignment with project scope and timelines in collaboration with sales, engineering, and product teams.
- Help the team to identify creative and robust solutions to address project risks and issues, ensuring minimal impact on project timelines and deliverables. Support customer calls where necessary
- Manage the technical onboarding and deployment process for customers, with a focus on seamless installations of software solutions.
- Troubleshoot technical issues and provide timely solutions to ensure consistent and reliable service delivery.
- Act as a technical resource, providing insights and addressing challenges related to software, networking, and system integration.
- Work closely with sales, product development, and engineering teams to support project goals and customer satisfaction.
- Provide regular project updates, distribute meeting notes, and maintain transparency with all stakeholders.
- Liaise with the VP of Operations to report on project status, issues, and opportunities for process improvements.
- Ensure that all technical and project documentation is complete, accurate, and accessible to relevant stakeholders.
- Contribute to the development of best practices for project management and technical processes within the region.
- Build strong relationships with regional customers, ensuring their needs are met and fostering long-term partnerships.
- Travel up to 30% to meet with customers across the region, facilitating successful project implementations and ongoing support.
- Foster a culture of collaboration and continuous learning by organizing training sessions, workshops, and knowledge-sharing sessions.
Project Management and Execution
Technical Implementation and Support
Cross-functional Collaboration and Communication
Documentation and Knowledge Management
Customer Relationship Management
Profile and Skills
- You have 8+ years experience in in a technical program management or solution engineering role working with projects in a global matrixed organisation.
- Strategically leading and motivating a team. Managing team performance, KPIs etc. Enabling the One Team + Team Builder approach.
- Proactive self-starter with the capacity to engage in multiple initiatives concurrently. Adaptable to changing project requirements and able to anticipate and address potential issues promptly.
- Keen interest in Everseen's technology solutions, comfortable discussing them at a high level, and staying updated with the latest developments.
- Strong technical proficiency in Linux, Docker/Podman, networking, and automation tools such as Ansible.
- Proficiency with project management software, including Microsoft 365, Jira, and Teamwork.
- Demonstrates initiative, drive, and self-motivation in taking full ownership of the function / specialism, ensuring accountability and fostering a no-blame culture conducive to continuous improvement.
- Possesses in-depth problem-solving skills and exercises good judgment, capable of navigating and resolving complex situations effectively.
- Highly organized with excellent organizational skills and meticulous attention to detail, ensuring accuracy and precision in project execution and documentation.
- A relevant degree qualification is preferred.
- A Project Management qualification (Prince2, PMP etc.) is preferred.
- Travel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, which may be up to a maximum of 30% of your working time.
About Everseen
Everseen is a leader in vision AI. We are transforming business operations for global retailers, driving measurable business value and improving the customer experience.
We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans.
We are trusted by major food, drug, mass, and specialty retailers around the world, including Kroger, Meijer, and Woolworths, and we partner with leading hardware, AI, and cloud computing leaders including NVIDIA, NCR, Lenovo, Microsoft, Google and Dell.
We have created a robust and proven vision AI factory. We are operationalizing vision AI at an unprecedented scale with the largest global footprint of edge AI powered Computer Vision in Retail.
Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 750 employees globally with European HQ in Cork, Ireland, US HQ in Miami, USA, R&D hubs in Romania, Serbia, Croatia, India and Spain.
Key Numbers
Top 10
Trusted by 10 of the top 20 global grocery retailers
160,000+
Edge AI Endpoints Worldwide
300+ years
Of Videos Processed Daily
+10x ROI
Delivering Market's best ROI
Our Commitment
Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.
Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.
