As a Level 1 Linux Administrator, you will be responsible for providing technical support and assistance with Linux-based systems. You will work closely with the Tech Support team to ensure the smooth operation of Linux servers and assist in resolving technical issues.

 

·         Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support.

·         Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies.

·         Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors.

·         Assist in the installation, configuration, and maintenance of Linux-based software applications.

·         Basic Knowledge of the ticketing tools such as Jira, Service now.

·         Basic Knowledge of Monitoring tools such as Grafana and Prometheus.

·         Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops.

·         Apply patches and updates to Linux servers as necessary to keep systems up to date and secure.

·         Work collaboratively with Level 2 Linux Administrators to resolve more complex issues.

·         Bachelor's degree, Information Technology, or a related field (or equivalent work experience).

·         Familiarity with Linux distributions (e.g., CentOS, Ubuntu, Red Hat).

·         Basic understanding of Linux command-line tools and utilities.