Tech Solutions Engineer III (L2)

Pune

India – IN TECH SUPPORT /

Full Time Permanent /

On-site

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Everseen: A leader in vision AI solutions for the world’s leading retailers.

The Role

We are seeking a skilled and dynamic Technical Solutions Engineer to join our team and play a critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem-solving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments.

Job Responsibilities

Technical Support & Maintenance:

- Provide onsite and remote technical assistance and troubleshooting for platform users.

- Perform routine maintenance, POS integration, and issue resolution to enhance platform performance.

Product Performance:

- Take ownership of platform performance, driving improvements through proactive monitoring and issue identification.

Customer Engagement:

- Interact with customers to gather feedback, understand needs, and provide training.

- Tailor system settings and deliver technical reports and actionable recommendations.

- Serve as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns.

Deployment & Monitoring:

- Oversee platform deployment and ensure efficient operation before, during, and after implementation.

- Collect and analyze data on platform usage, performance, and improvement opportunities.

Solution Design:

- Collaborate with customers to analyze requirements and customize platform configurations.

- Translate business needs into detailed technical specifications.

Risk and Issue Management:

- Identify, document, and mitigate risks that could impact program success.

Cross-functional Collaboration:

- Work closely with software developers, R&D, and engineering teams to align application performance with specifications.

Testing & Optimization:

- Test platform performance under various conditions, making necessary adjustments to configurations for optimal results.

Documentation:

- Create and maintain comprehensive technical documentation, including user guides, training materials, and system specifications.

- Document changes to scope, timelines, and resources, ensuring alignment with stakeholder approvals.

Escalation Management:

- Act as the primary escalation point for L2/L3 monitoring or customer tickets and escalate unresolved issues to the appropriate teams.

Profile and Skills

A minimum of 6 – 9 years in a similar role managing complex technical projects.
Extensive experience with Linux systems; proficient in Docker and/or Podman.
Strong scripting abilities in Bash, Python and NodeJS
Proficient in Git, Prometheus and Grafana
Knowledge of Cloud technology
Knowledge of standard network communication protocols such as TCP, UDP, HTTP, WS, FTP.
Basic understanding of networking concepts including VPNs, subnets, DNS configurations, SSL certificates, etc.
Familiarity with automation tools, especially Ansible experience, preferred.
Knowledge of ELK Stack; REST, NGINX, JSON, XML; Message brokers (e.g. MQTT, RabbitMQ, Redis); TypeScript, Javascript; RTSP feeds; Kubernetes and Ansible, Terraform, OpenShift
Strong capability to troubleshoot complex issues across system resources and application stack traces.
Proficiency in project management tools such as Microsoft 365, Jira, and Smartsheet.
Exceptional problem-solving and organizational abilities, with a proactive and self-motivated mindset.
Capable of managing multiple initiatives in a dynamic environment.
Excellent communication skills for effective collaboration with cross-functional teams and external stakeholders.
A passion for AI: Interest in additional education and research about Artificial Intelligence.

About Everseen

Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience.

Supporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily.

Trusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.

Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.

We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.

Our Culture

Our culture is built on ownership and accountability, we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions.

We work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar, strengthening our talent, pushing innovation forward, and maximizing our impact.

Our Values

We OWN THE OUTCOME. No silos, no excuses.

We ARE CUSTOMER-FIRST. They guide our decisions.

We ARE ONE TEAM. Debate, decide, commit.

We MOVE WITH PACE. With simplicity and quality.

We RAISE THE BAR. On talent, innovation and impact.

Our Commitment

Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.

Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.

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