Product Operations Support Manager (m/f/d)*
We are looking for motivated and creative team players willing to be part of this exciting journey from the very beginning, supporting us in establishing and growing the new office, kickstarting projects and working in close collaboration with our existing teams in Germany on digitizing the real estate industry: Individuals who like getting things done, like to communicate and strive to work with passion & care, understanding the customers' problems and are curious how to best use technology to solve them.
With the power of a globally successful brand, we at Engel & Völkers are breaking new ground and developing innovative digital products and services with our international colleagues: With a team of > 150 engineers, UI/UX designers, product managers, cloud & data experts, we develop industry-leading e2e solutions for our customers and real estate agents - i.e. our customer facing website and a tailor-made CRM - using a state-of-the-art tech stack.
Seize this unique opportunity to enjoy the atmosphere of a startup while having the benefits of a large and successful organization: Right from the start, you will have a lot of personal responsibility and creative freedom. Challenging tasks will provide you with individual development opportunities.
Tasks that let you grow:
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Manage the product support pipeline, including ticket triage, bug reporting, and escalation in Jira & Fresh Service
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Work closely with Product Managers to align on priorities and process improvements
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Collaborate with the Service Desk and Product teams on release notes, ensuring awareness of system changes and staying up-to-date of all updates
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Create and maintain support documentations (Knowledge Base articles, FAQs, process guidelines)
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Ensure SLA / OLA compliance and ticket resolution quality
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Maintain stakeholder communication
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Contribute to continuous process improvements and reporting on KPIs such as ticket turnaround times and backlog health
Are You The Talent We're Looking For?
We are eager to hear from you if you…
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2+ years of experience in product operations, IT support, or a similar role
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Experience in SaaS, prop-tech, or enterprise software environments is a plus
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Proficiency in ticketing and documentation systems (Jira, Fresh Service preferred)
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Strong communication and problem-solving skills with a structured, hands-on mindset
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Have experience working in a fast-paced, international environment
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Have excellent verbal and written communication skills in English
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Be available for occasional EU travel when needed (valid passport required)
What’s in for you?
🌴 Minimum 22 days annual leave plus 24.12 / 31.12 off
💶 A competitive salary
🏥 Comprehensive private health insurance
🤓 Udemy learning flatrate + courses from the Engel & Völkers academy
🎫 Monthly meal allowance
📈 Regular performance reviews ensuring clear career progression paths
💻 State of the art equipmentSounds interesting? Then don’t hesitate to apply today!
We have specialized in real estate services in the premium segment for over 45 years. Today, we are active in over 35 countries, on five continents and at over 1,000 locations with more than 16,600 people under the Engel & Völkers brand and embody our shared values: expertise, exclusivity and passion.
The digitalization of the real estate industry is one of the most exciting prop-tech trends that will accompany us in the economy in the coming years. At Engel & Völkers Technology, we are playing a key role in reshaping our industry and are pioneers in digital real estate brokerage of premium residential properties.
