Call Center Agent
About Engel & Völkers
Engel & Völkers is an internationally recognized premium real estate brand with a global network spanning more than 35 countries.
In Greece, we have established a strong and continuously growing presence, supported by an extensive network of real estate shops and professionals across the country. Our local teams combine in-depth knowledge of the Greek property market with the expertise, standards, and international reach of the Engel & Völkers brand.
By joining Engel & Völkers Greece, you will become part of a dynamic organization that values professionalism, collaboration, and high-quality service, while offering opportunities to gain hands-on experience and further develop your professional skills.
The role
We are looking for a communicative and customer-focused Call Centre Agent to join our team.
As the first point of contact for current and prospective clients, you will handle incoming calls, respond to enquiries regarding Engel & Völkers properties, and ensure that every interaction reflects our high standards of customer service.
This is a full-time position, Monday to Friday. Depending on the schedule, working hours will be either 09:00–17:00 or 10:00–18:00.
Key Responsibilities
- Manage incoming calls promptly and professionally.
- Serve as the primary point of contact for telephone enquiries regarding Engel & Völkers properties.
- Provide accurate and helpful information to current and prospective clients.
- Assign call leads to the Sales Team
- Address customer requests and concerns effectively and professionally.
- Support the resolution of issues as they arise.
- Build positive and lasting customer relationships through a consistently high level of service.
Required Qualifications
- A higher education qualification.
- Fluency in Greek and English, both written and spoken.
- Proficiency in Microsoft Office and Google Workspace.
- Excellent written and verbal communication skills.
- A strong customer-oriented approach.
- Αbility to multitask, prioritize and manage time effectively.
- Previous experience in a similar position would be considered an advantage.
We offer
- A competitive compensation package.
- A monthly meal allowance.
- Private health insurance coverage.
- Access to Coursera, along with further learning and upskilling opportunities.
- Opportunities for professional development and career growth.
- A wellbeing package featuring exclusive discounts and benefits through a range of partner services and lifestyle offerings.
