Human Resources Director

Corporate – Human Resources /
Full-time /
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.

Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.

Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.

We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.

Diabolocom, with 170+ people and offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

Job Description:

The (He/She) Human Resources Director, a new key position to pursue our great adventure and support our growing teams and international expansion, will be reporting to the CEO of the company.

Main Missions:

- Support current and future business needs through the development, motivation, and preservation of human capital
- Nurture a positive working environment
- Develop, manage a performance appraisal system that drives high performance
- Be responsible for all HR strategic projects (performance review, promotion review, training, people wellbeing…)
- Continuously improve our practices in terms of recruitment, onboarding, and employee engagement, keeping an innovative approach
- Develop and maintain a pay plan and benefit programs
- Improve and supervise Human Resources data systems
- Assess training needs to apply and monitor training programs
- Provide decision support through HR metrics
- Ensure legal compliance throughout human resources management (“Telecommunications Convention Collective”, CSR,…)
- Ensure favorable working relationships with the social partners and institutions (CSE)

Preferred experience and profile:

- 10+ years’ hands-on experience as an HR Business Partner or equivalent
- A French Master's or equivalent degree in Human Resources Management, French labor law…
- A proven ability to work in a fast-paced international environment, managing multiple tasks with tight deadlines simultaneously
- Able to build strong relationships with the team based on confidentiality and trust
- Strong listening skills, intuition, and empathy
- French & English fluency required to enjoy working in an international environment

Why join us:

- We offer a multicultural environment with teams in 8 countries across Europe, Brazil, the UAE and the USA 
- We offer opportunities to learn and grow
- We are at a pivotal stage in our development with a significant acceleration of our growth
- We are at the forefront of technology with our proprietary generative AI awarded by Frost & Sullivan
- We are located in the very center of Paris, 100m from the Opera

Recruitment Process:

- Call with our Talent Acquisition Lead
- Interview with our HR Specialist
- Business Case
- Interview with our CEO
- On-site interview to meet the team
At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.