Technical Product Owner/Manager

Paris
AI – Product /
Full-time /
Hybrid
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.

Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels.
 
As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.
 
Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.
 
We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.
 
Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.
 
First things first: what is this role about?
 
At Diabolocom we believe that no one is better suited than the Product team to talk about this role. Here is what they say:

“This isn’t a typical Product owner role!”

The product team collaborates with customers, marketing, sales, and user supports to understand and anticipate market needs, keeping our product development philosophy in mind:

> Adequacy to real needs (pragmatism)
> Business orientation (focus on the service provided to actors in the field)
> Ease of use (ergonomics and user experience)
> Openness (integration capabilities, APIs)
There is no daily routine.
 
As a Technical Product Owner/Manager, you will join the Product division and you will work in collaboration with Bastien, Head of Product and alongside Edmée, Emna and Veronika.
 
Your missions:

- You will translate feature requests, business strategy, and market opportunities into product priorities
- You will participate in the definition of product strategy and roadmap to deliver value iteratively
- You will write highly customer-focused specifications and user stories
- You will define the scope of sprints/releases with our agile cross-functional development teams
- You will assist our development teams throughout sprints and manage testing activities with our QA engineers
- You will create and maintain user documentation (offline and online, with a focus on online contextual help)
- Because sharing is caring, we expect you to share your knowledge with your team!
 
 
You demonstrate the following skills:

· Engineering school degree
· 2+ years’ Product Management experience
· A genuine interest in Data/ Telecom / innovative solutions in modern consumer technologies
· A strong sense of User Experience and ergonomics
· Organizational and leadership abilities
· Curiosity and autonomy
· Excellent oral and written communication skills in French and in English
 
We’re also looking for:
 
Experience working with lean/agile methodologies and tools
Experience in product-driven data analysis
 
Wait a second! Life’s a two-way road!
 
First, here are some of the things our team members enjoy, including:
· Working in autonomy and having a lot of responsibilities in the implementation of the roadmap
· Being in interaction with all of our different teams (developers, QA, Sales team, Support team, Project team)
· Being part of a nice team where everyone has a voice can have an impact
 
Also, here is another list of what you’ll enjoy at Diabolocom:
 
· You’ll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities 🇨🇵 🇩🇪 🇪🇦 🇮🇹 🇬🇧
· You’ll have the choice for your daily equipment (Mac or PC, Android or iPhone, …)
· Our offices are based right in the heart of Paris, 100 meters from the Opera Garnier!
· Remote work up to 2 days a week
· Team building events : Athens, Meribel, Ibiza… what’s next? 😎
· Be part of a company at a key moment of its growth, with lots of opportunities 🚀
· You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organization.
 
Does this opportunity appeal to you?
Let’s talk! We are curious people and can’t wait to meet you!

Recruitment process:

> Interview with a Talent Acquisition Manager
> Interview with David, our COO
> Technical assignment
> Interview with the Product team (to meet your future colleagues :)
 
 
At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.