Head of Project Management
Paris
Customer Operations – Project Management /
Full-time /
Hybrid
Diabolocom empowers organizations worldwide to build brand loyalty and drive sales growth worldwide.
Our innovative cloud-based solution leverages AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels.
As a telecom operator, we ensure premium voice quality, efficient handling of high callvolumes, and provide phone numbers worldwide.
Our comprehensive range of AI services, developed exclusively for customer relations, elevates data quality and automates tasks using our unique, proprietary technology. Integrated into our cloud contact center solutions, these services are accessible via APIs in various languages.
We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.
Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.
About you
Diabolocom is looking for a new talent to lead the Project Team, at the very heart of our innovation process.
At Diabolocom, you will:
- Lead and manage a team of 10+ Project Managers responsible for delivering our cloud contact center and AI services.
- Organize the scaling of the team, particularly by integrating proprietary AI products and enhancing delivery and consulting on AI solutions.
- Synchronize, prioritize, and ensure the delivery of the team’s activities to maintain smooth and efficient operations.
- Take proactive steps to ensure knowledge and succesful strategies are effectively shared across all project managers and departements
- Promote strong collaboration with other teams, including Sales, Account Management, and Product, to drive process improvements.
- Ensure best practices so that customers utilize our solutions efficiently, with a focus on key customers for close follow-up.
What we are looking for:
- Engineering School Degree
- 6+ years' Project Management experience in a web/telecom environment
- Native French
- Excellent oral and written communication skills in in English
- Strong interest or motivation in management
- Experience in the CCaaS sector is a big plus
What’s in it for you:
- We offer a multicultural environment with teams in 8 countries across Europe, the Americas and the Middle-East (and expanding)
- We are at a pivotal stage in our development with a significant acceleration of our growth
- You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organisation!
- Team building events : Porquerolles, Corsica, Marrakesh… where next? 😎
- You’ll have first choice IT equipment
- Our office is based right in the heart of Paris, 100 meters from the Opera Garnier!
Recruitment Process:
• Visio with a Talent Acquisition Manager
• Visio with Clément, Senior Project Manager
• Use case
• On-site interview with Constance, Head of Customer Operations and fit interview with one member of the Project team
At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.
