Project Manager
Paris
Customer Operations – Project Management /
Full-time /
Hybrid
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.
Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.
We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.
Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.
About the Role:
As a Project Manager at Diabolocom, you will play a crucial role in the successful execution of client projects:
· You will work with a wide variety of clients, including major accounts in sectors such as retail, healthcare, real estate, and many others.
· You will be responsible for the end-to-end implementation of the solution: drafting specifications, configuration, interactions between the CRM and the solution, and putting it into production.
· You will be responsible for project management, which includes understanding the project scope, gathering and analyzing client requirements, ensuring commitments are met, and providing consultancy services based on best practices, among other responsibilities.
· You will collaborate closely with internal teams, including account managers, developers, and product managers.
Your Profile:
· Experience in integrating software solutions for clients.
· Knowledge of or a strong interest in customer relationship management.
· Degree from an engineering school with significant project management experience, preferably with a Cloud software publisher.
· Customer-oriented with excellent organizational skills.
· Strong interest in web technologies and the ability to collaborate effectively with technical and sales teams.
· Proactive and autonomous, with a sense of anticipation and initiative.
· Native French speaker, fluent English.
What You'll Enjoy at Diabolocom:
· Direct interaction with clients from diverse sectors.
· An international work environment with English as the daily language.
· Full project management responsibility, from understanding client needs to implementing the solution.
· A three-week integration program.
· A multicultural team with colleagues from 5 countries and 10 nationalities.
· State-of-the-art computer equipment.
· Remote work policy (up to 2 days per week).
· Restaurant vouchers (Swile Card).
· Exciting team-building events in various locations: Porquerolles, Corsica, Marrakesh...
· An impactful role in a company that values your contribution.
· The opportunity to join a growing company with many career prospects.
· A central location in Paris, near the Opera Garnier.
Recruitment Process:
· Visio with a Talent Acquisition Manager
· Visio with Clément, Senior Project Manager
· Use case
· On-site interview with Constance, Head of Customer Operations and fit interview with one member of the Project team
At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.
