AROYA CRUISES – Hospitality /
Contractual /

Reports to: Captain & HR Department Shore side

Job description:
The Human Resources Manager ​onboard the cruise ship Aroya will​be responsible for overseeing all aspects of the ship's human resources operations. The role of the Human Resources Manager is crucial in recruiting, developing, and maintaining a skilled and motivated workforce, ensuring compliance with labor laws, and fostering a positive work environment. This position requires strong leadership, organizational skills, and a commitment to supporting the ship's mission and values.​ 

·        HR Strategy: Develop, implement, and communicate HR strategies, policies, and procedures that align with the ship's objectives and values. Collaborate with all ship's departments to support overall operational goals; 
·        Training and Development: Coordinate and facilitate training and development programs to enhance crew skills and knowledge. Identify training needs, organize training sessions, and monitor crew performance and career development; 
·        Personnel Administration: Oversee personnel administration tasks, including crew contracts, payroll processing, benefits administration, and HR recordkeeping. Ensure compliance with labor laws and regulations; 
·        Crew Welfare: Manage crew welfare programs and initiatives to enhance crew satisfaction and well-being. Address crew concerns, provide support during personal and professional challenges, and maintain open lines of communication; 
·        Performance Management: Implement performance management processes, including regular performance appraisals, goal setting, and feedback sessions. Identify high-potential crew members and develop succession plans; 
·        Employee Relations: Act as a mediator and advisor in resolving crew conflicts and disputes. Promote a positive and respectful work environment and enforce company policies and procedures; 
·        Compliance: Ensure compliance with maritime labor regulations, employment laws, and company policies. Collaborate with legal and compliance teams to address HR-related legal matters; 
·        Crew Engagement: Develop and execute crew engagement initiatives, events, and activities to enhance morale and promote a sense of belonging among crew members; 
·        Budget Management: Prepare and manage the HR department budget, including labor costs, training expenses, and crew welfare programs; 
·        Reporting: Prepare HR reports and metrics for senior management, including crew turnover, performance, and compliance statistics; 
·        Continuous Improvement: Stay updated on HR trends and best practices in the cruise industry. Identify opportunities for process improvements and efficiencies within the HR department; 
·        Administrative Tasks: Oversee administrative functions, such as maintaining accurate crew records, preparing reports, and managing departmental expenses within the allocated budget; 
·        Safety and Security: Ensure compliance with ship safety protocols and emergency procedures within the crew. Participate in emergency response and contingency planning. Monitor security measures and promptly report any incidents or concerns; 
·        Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, including housekeeping, food and beverage, and deck & engine, to ensure seamless guest experiences and resolve operational issues.​ 

Profile :
·        A minimum of 5-years’ experience in a leadership Human Resources role, preferably in a luxury ship and/ or luxury hotel setting; 
·       Proficiency in English is mandatory, with excellent verbal and written communication skills for interaction with local authorities and guests. Knowledge of Arabic and/or additional languages is a plus; 
·        Experience in other cruise companies, in cruise vessels of similar size (15000 GT/3400 pax) is a plus; 
·        Proven leadership and supervisory skills, with the ability to motivate and develop a team; 
·        Strong organizational and multitasking abilities with exceptional attention to detail with a focus on HR standards; 
·        In-depth knowledge of labour laws, regulations, and maritime labour conventions; 
·        Proficiency in HR software and systems for personnel administration; 
·        Excellent problem-solving skills and the ability to handle crew complaints and concerns with professionalism and empathy; 
·        Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays; 
·        Understanding of shipboard safety and security protocols and the ability to ensure compliance.​ 
Contract Length:
4 months on board 2 months vacation