AROYA CRUISES – Hospitality /
Contractual /

Reports to: Human Resources Manager

Job description:
The Training & Development Manager ​onboard the cruise ship Aroya will​ be responsible for the enhancement of skills and knowledge of the crew, to ensure exceptional service delivery. The Training & Development Manager will design, implement, and manage training programs, workshops, and initiatives to support crew development and contribute to the ship's overall success. This role requires a strong background in training, excellent communication skills, and a passion for continuous learning and improvement.​ 

·        HR Strategy: Develop, implement, and communicate HR strategies, policies, and procedures that align with the ship's objectives and values. Collaborate with the Hotel Director to ensure HR practices support overall operational goals; 
·        Training and Development: Coordinate and facilitate training and development programs to enhance crew skills and knowledge. Identify training needs, organize training sessions, and monitor crew performance and career development; 
·        Performance Management: Implement performance management processes, including regular performance appraisals, goal setting, and feedback sessions. Identify high-potential crew members and develop succession plans; 
·        Reporting: Prepare training reports and metrics for senior management, including crew attendance reports, outstanding trainings, activity report
·        Continuous Improvement: Stay updated on leaning & development trends and best practices in the cruise industry. Identify opportunities for process improvements and efficiencies within the HR department; 
·        Administrative Tasks: Oversee administrative functions, such as maintaining accurate training records, preparing reports, and managing departmental expenses within the allocated budget; 
·        Safety and Security: Ensure compliance with ship safety protocols and emergency procedures within the crew. Participate in emergency response and contingency planning. Monitor security measures and promptly report any incidents or concerns; 
·        Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, including (Hotel, Deck, Engine & Concessionaires), to ensure seamless guest experiences and resolve operational issues.​ 
Profile :
·        ​​Previous experience in a Training & Development role, preferably in a luxury ship and/ or luxury hotel setting; 
·        ​Proficiency in English is mandatory, with excellent verbal and written communication skills for interaction with local authorities and guests. Knowledge of Arabic and/or additional languages is a plus; 
·        ​Proven training and leadership skills, with the ability to motivate and develop a team with multiple nationalities; Train the trainer qualification
·        ​Strong organizational and multitasking abilities with exceptional attention to detail with a focus on HR and Training processes; 
·        ​Proficiency in Training and e-Learning platforms; 
·        ​Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays; 
·        ​Understanding of shipboard safety and security protocols and the ability to ensure compliance.​ 
Contract Length:
4 months on board 2 months vacation