TRAINING & DEVELOPMENT MANAGER
*CYPRUS*
AROYA CRUISES – Hospitality /
Contractual /
Hybrid
TRAINING & DEVELOPMENT MANAGER
Reports to: Human Resources Manager
Job description:
The Training & Development Manager onboard the cruise ship Aroya will be responsible for the enhancement of skills and knowledge of the crew, to ensure exceptional service delivery. The Training & Development Manager will design, implement, and manage training programs, workshops, and initiatives to support crew development and contribute to the ship's overall success. This role requires a strong background in training, excellent communication skills, and a passion for continuous learning and improvement.
· HR Strategy: Develop, implement, and communicate HR strategies, policies, and procedures that align with the ship's objectives and values. Collaborate with the Hotel Director to ensure HR practices support overall operational goals;
· Training and Development: Coordinate and facilitate training and development programs to enhance crew skills and knowledge. Identify training needs, organize training sessions, and monitor crew performance and career development;
· Performance Management: Implement performance management processes, including regular performance appraisals, goal setting, and feedback sessions. Identify high-potential crew members and develop succession plans;
· Reporting: Prepare training reports and metrics for senior management, including crew attendance reports, outstanding trainings, activity report
· Continuous Improvement: Stay updated on leaning & development trends and best practices in the cruise industry. Identify opportunities for process improvements and efficiencies within the HR department;
· Administrative Tasks: Oversee administrative functions, such as maintaining accurate training records, preparing reports, and managing departmental expenses within the allocated budget;
· Safety and Security: Ensure compliance with ship safety protocols and emergency procedures within the crew. Participate in emergency response and contingency planning. Monitor security measures and promptly report any incidents or concerns;
· Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, including (Hotel, Deck, Engine & Concessionaires), to ensure seamless guest experiences and resolve operational issues.
Profile :
· Previous experience in a Training & Development role, preferably in a luxury ship and/ or luxury hotel setting;
· Proficiency in English is mandatory, with excellent verbal and written communication skills for interaction with local authorities and guests. Knowledge of Arabic and/or additional languages is a plus;
· Proven training and leadership skills, with the ability to motivate and develop a team with multiple nationalities; Train the trainer qualification
· Strong organizational and multitasking abilities with exceptional attention to detail with a focus on HR and Training processes;
· Proficiency in Training and e-Learning platforms;
· Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays;
· Understanding of shipboard safety and security protocols and the ability to ensure compliance.
Contract Length:
4 months on board 2 months vacation