Cruise Ships – Hospitality /
The Hotel Manager is responsible for making sure that passenger services are functional. This includes hotel services, shops, restaurants, and everything associated with passengers. Good social skills are of great help in this line of work. The Hotel Manager makes sure that both financial targets and service targets are reached and even exceeded. The Hotel Manager works very closely with the head office and HNL.
Hotel Manager duties and responsibilities:
-        Oversee the operational functions of the hotel, as per the organizational chart;
-        Hold regular briefings and meetings with all heads of departments (HODs);
-        Ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards;
-        Lead all key property issues including customer service and refurbishment;
-        Handle complaints and oversee the service recovery procedures;
-        Ensure compliance to the hotel's annual operating budget;
-        Ensure compliance to all health and hygiene regulations;
-        Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded;
-        Develop improvement actions and carry out cost-saving measures;
-        Monitor the hotels business reports on a daily basis and make decisions accordingly;
-        Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate;
-        Oversees the monthly financial reporting prepared from the Chief Purser for the owners;
-        Coordinate with HOD's for the execution of all activities and functions;
-        Oversee and manage all departments and work closely with department heads daily;
-        Manage and develop the Hotel Executive team to ensure career progression and development;
-        Be accountable for the responsibilities of department heads and take ownership of all guest complaints;
-        Provide effective leadership to hotel team members;
-        Respond to audits to ensure continual improvement is achieved;
-        Safeguard the quality of operations during both internal & external audits;
The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience. This is an on-board position. Excellent computer system skills.
A university degree in hotel management or equivalent.
Fluent English; Scandinavian languages preferred
At least 10 years’ experience in the hospitality industry. Experience within the cruise ship industry would be a significant advantage. At least 5 years’ experience in a managerial position.
- Competitive salary package in EUR
- Stable rotation
- Social contributions paid
- Travel expenses paid
- Medical certificate reimbursed
- Only EU-Schengen applicants can be considered