AROYA CRUISES – Hospitality /
Contractual /
Reports to : Assistant Restaurant Manager

·       Welcome guests to the venue.
·       Provide accurate wait times and monitor waiting lists.
·       Ensure pager systems and IT systems are all in working order.
·       Manages venue reservations.
·       Supports the information flow for dietary requirements to the service teams.
·       Escort guests to assigned tables – or dependent on the venue hands over the guest to the wait teams.
·       Provide menus and announce Waiter/Waitress name.
·       Relay a warm farewell to guests upon their departure.
·       Coordinate with wait staff about available seating options.
·       Maintains a clean reception area.
·       Cater to guests who require extra attention (e.g. children, elderly).
·       Answer incoming calls and address customers queries.
·       Assist the restaurant team as required.
·       Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
·       Performs opening and closing duties, as required.
·       Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
·       Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
·       Handles venue specific reservation cards (if applicable) and delivery to the guests cabin.
·       Liaises with Reception teams, Concierge, Butlers and other departments ensuring Suite and VIP guests receive the expected level of Guest Experience>
·       Communicates with the galley for any daily changes to food menus / availability.
·       Checks the daily program to ensure that all information is correct for venue dining times.
·       Supports the venue management with compliance to all Health and Safety protocols.
·       Administrative tasks as designated by F&B Leadership.

·       Minimum six months experience as a Waiter/Assistant Waiter on a large cruise ship OR six months working experience as a Host/Hostess for a shore side restaurant is required.
·       Basic to Intermediate skills using computerized reservation and/or table management systems is preferred.
·       Fluent in Arabic is a prerequisite.
·       Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar.
·       High school diploma or foreign equivalency is required.

Length of contract :
6 months on / 2 months off