F & B HOST/ESS-ARABIC SPEAKING
Worldwide
AROYA CRUISES – Hospitality /
Contractual /
Hybrid
Host/ess:
Reports to : Assistant Restaurant Manager
Responsibilities:
· Welcome guests to the venue.
· Provide accurate wait times and monitor waiting lists.
· Ensure pager systems and IT systems are all in working order.
· Manages venue reservations.
· Supports the information flow for dietary requirements to the service teams.
· Escort guests to assigned tables – or dependent on the venue hands over the guest to the wait teams.
· Provide menus and announce Waiter/Waitress name.
· Relay a warm farewell to guests upon their departure.
· Coordinate with wait staff about available seating options.
· Maintains a clean reception area.
· Cater to guests who require extra attention (e.g. children, elderly).
· Answer incoming calls and address customers queries.
· Assist the restaurant team as required.
· Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
· Performs opening and closing duties, as required.
· Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
· Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
· Handles venue specific reservation cards (if applicable) and delivery to the guests cabin.
· Liaises with Reception teams, Concierge, Butlers and other departments ensuring Suite and VIP guests receive the expected level of Guest Experience>
· Communicates with the galley for any daily changes to food menus / availability.
· Checks the daily program to ensure that all information is correct for venue dining times.
· Supports the venue management with compliance to all Health and Safety protocols.
· Administrative tasks as designated by F&B Leadership.
Profile:
· Minimum six months experience as a Waiter/Assistant Waiter on a large cruise ship OR six months working experience as a Host/Hostess for a shore side restaurant is required.
· Basic to Intermediate skills using computerized reservation and/or table management systems is preferred.
· Fluent in Arabic is a prerequisite.
· Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar.
· High school diploma or foreign equivalency is required.
Length of contract :
6 months on / 2 months off
