F&B STEWARD-ARABIC SPEAKING
Worldwide
AROYA CRUISES – Hospitality /
Contractual /
Hybrid
F&B Steward
Reports to : Head Waiter
Responsibilities:
· Engage with the passengers in a friendly and polite manner. Hand out menus, take orders correctly and deliver food and drinks quickly and accurately to the table.
· Serve drinks following company policies and procedures, including informing the Head Waiter when a passenger has consumed excessive alcohol.
· Respond to passenger questions, particularly in relation to the menu or wine, where applicable, advising alternative dishes that may suit or help inform choices. Strive to meet the guests needs and ensure the correct condiments for the meal are offered, refill drinks in a timely manner and ensure the service runs smoothly.
· Provide attentive customer service to allocated tables throughout the service period. Process passenger billing correctly for the charge of drinks and cover charges, where applicable, using the point of sale system.
· Set up and clear down tables, before during and after service. Check the appearance and condition of tables and all items including linen, crockery and silverware, is of the required standard and set out correctly.
· Inform the Head Waiter of any fixtures or fittings that need repair / renewal
· Carry out flambé / gueridon cooking demonstrations at the tables, when required and perform duties as requested.
· Prepare own area ready for service and keep it clean and tidy at all times. Use and maintain all equipment correctly, following standard operating procedures and report any repairs required promptly.
· Carry out all work safely, efficiently and in accordance with all current safety and company regulations, including the Public Health Policies and Procedures.
· Assist with the meet and greet of the guests and baggage services on embarkation / disembarkation days.
Profile:
· Previous professional waiting experience preferably gained within a 4 / 5 star high volume hotel
· or restaurant establishment
· Level 2 Award in Food Safety or equivalent desirable
· Competent in the use of most MS Office software
· Good command of written and spoken English & Arabic
Length of contract :
6 months on / 2 months off
