• Event Execution: Oversees key events throughout the voyage, ensuring they adhere to brand standards and SOPs. Maintains high attention to detail to optimize the guest experience, including sound, lighting, and staging
• Guest Interaction: Provides daily interaction with Guests and provides outstanding customer service and delivery. Attends passenger functions as required by Head of Department.
• Meeting Leadership: Leads regular meetings with direct reports and attends departmental meetings as required.
• Digital Scheduling Management: Manages and oversees the operation and data entry of the digital scheduling tool for events and work hours. Schedule and oversee entertainment operations and all technical standards, including broadcast and interactive TV system operations.
• People and Team Management: Directs, coaches, supports and supervises the performance of the Entertainment Technicians while assisting the Cruise Director in the daily Entertainment operation onboard. Ensures that the set standards are kept, and staff members work according to their respective job descriptions. Observes and evaluates all Entertainment Technical staff and their work procedures to ensure company standards in quality and service are met. Managing with direct reports any performance improvement requirements and always fostering a positive and respectful work environment.
• Team Training: Provides on-the-job training and coaching to staff members to strengthen their current performance and preparation for possible advancement.
• Technical Maintenance: Assists the Assistant Cruise Director in conducting regular inspections of all Entertainment areas ensuring that any shortfalls in cleanliness or standards are corrected. Oversees ship wide entertainment systems, and ensure they perform as designed.
• Technical Inventory: Maintains current and up to date account of the inventory of Entertainment Technical and non-technical items.
• Communication: Maintains ongoing communication with Cruise Director, Assistant Cruise Director, Stage Supervisor and all direct reports to ensure alignment and address any needs or concerns

• Grooming Standards Compliance: Ensures the department adheres to, monitors, and enforces grooming standards in alignment with brand expectations and guidelines.

• Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols. Keep track of all necessary safety certification for technical equipment for continued validity. Complete daily checks of all Entertainment Technical working and storage areas, ensuring they are clean, well maintained and up to Health, Environmental, Safety and Security – Management System standards. Attends any meetings or inspections as required or deemed necessary by ship’s management.

SKILLS

• Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired.

• Capable of addressing issues effectively, making timely decisions, and developing appropriate solutions.

• Exhibits strong management and leadership skills

• In depth working knowledge of Dante Audio Networks, Digico & Grand MA show
  control systems, VR and Arcade, rigging and automation and Broadcasting.

• Demonstrated experience in motivating, leading and engaging a diverse workforce to increase constructive collaboration and improve productivity.