GUEST SERVICE AGENT-ARABIC SPEAKING
Worldwide
AROYA CRUISES – Hospitality /
Contractual /
Hybrid
Guest Service Agent
Reports to : Front Office Supervisor
Responsibilities:
· Guest Check-in and Check-out: Greet guests upon arrival, complete the check-in process efficiently, and provide them with information about ship amenities, services, and policies. Handle guest check-outs, process payments, and ensure accurate billing.
· Guest Service: Provide exceptional customer service to guests, addressing their inquiries, requests, and concerns promptly and professionally. Offer assistance and recommendations to enhance their onboard experience.
· Guest Relations: Foster positive relationships with guests, engaging in personalized interactions, and actively seeking feedback to continuously improve service delivery. Handle guest complaints or concerns in a timely and effective manner, finding appropriate solutions.
· Front Desk Operations: Manage the front desk area, including answering phone calls, directing guests to the appropriate ship areas or departments, and maintaining a neat and organized reception area. Handle guest mail, messages, and packages.
· Cash Handling: Handle guest payments, process credit card transactions, and maintain accurate cash floats. Reconcile daily transactions and ensure proper documentation and adherence to the ship's financial procedures.
· Administrative Tasks: Maintain accurate guest records, update guest profiles, and handle paperwork related to guest check-ins, check-outs, and other front office transactions. Prepare reports and assist with administrative duties as required.
· Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns.
· Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, including housekeeping, food and beverage, and deck & engine, to ensure seamless guest experiences and resolve operational issues.
Profile :
· Previous experience in a Front Desk/Receptionist role, preferably in a luxury ship and/or luxury hotel setting.
· Fluency in English and Arabic is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus.
· Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus.
· Good communication and interpersonal skills to interact with passengers. And the ability to remain calm and composed under pressure.
· Strong organizational and multitasking abilities, with a good sense of prioritization and attention to detail.
· Knowledge of front office operations, including check-in, check-out.
· Familiarity with shipboard property management systems and other front office software’s, including Otalio and MXP is a plus.
· Flexibility to work in a 24/7 operational environment, with rotating schedules.
Length of contract :
6 months on / 2 months off
