SHISHA OPERATOR-ARABIC SPEAKING
Worldwide
AROYA CRUISES – Hospitality /
Contractual /
Hybrid
Sisha operator
Reports to: Assistant Food & Beverage Manager
Responsibilities:
· Have full knowledge of Shisha offerings and hot beverages
· Profound knowledge of Shisha contents and preparation methods
· Control stocks for daily use in the Bar to ensure service requirements are met
· Follow all safety and sanitation policies when handling Shisha equipment and Storage
· Ability to create new flavors, or other mixings
· Consistently offer professional, friendly and engaging service to guests
· Assist guests regarding Shisha menu items in an informative and helpful manner
· Follow outlet policies, procedures and service standards
· Ensure a clean, safe and well maintained work station and ability to interact, explain and sell the product confidently and provide an overall exceptional experience to guests
· To ensure a timely and safe delivery of shisha to guests from time of order through to delivery
· Promote and sell Shisha products for optimum sales
· Available to answer questions, queries effectively, ensuring guests needs are met, seeking guidance from floor staff and supervisors for complaints and issues when necessary
· Clean and reset the Shisha before and after every use
· Prepare sufficient Shisha heads for the operation and make sure all flavours on the menu are available
· Prepare the charcoal before the operation
· Courteously taking Shisha orders from guests and preparing
· Assist with service of food and beverage orders as requested by supervisor
· Manage and provide shisha requisition forms for supervisor / manager prior to orders
· Maintain your station in accordance with standards at all times
· Serve all shisha requested promptly and accurately as requested and in line with standards of service
· Arrange the Shisha station during the closing time and make sure there is no lighted charcoal left behind
· Ensure that all guest communications are polite and helpful and exceed guest expectations
· Maintain all bar and restaurant equipment and glassware in a clean and polished manner using the correct method and equipment.
Profile :
· A good team player but self-motivated and integrity in dealing with others incorporating great customer service.
· 3 years' experience of working with shisha in a 4/5 star hotel environment
· Interact positively and professionally with guests and colleagues
· Highly responsible & reliable with robust interpersonal and problem solving abilities
· Ability to work well under pressure in a fast paced environment
· Ability to focus attention on guest needs, remaining calm and courteous at all times
· Good command of written and spoken English & Arabic is a prerequisite
Length of contract :
6 months on / 2 months off
