Department / Section: Hotel / Admin

Reports to: Captain (onboard) & CS Hotel Operations Manager (shoreside)

Job Summary

The Hotel Director will play a pivotal role in ensuring the seamless operation of all areas within the Hotel operations. With a focus on delivering unparalleled guest experiences, the Hotel Director will oversee the entire hotel department, including Admin, Finance, Guest Services, Housekeeping, F&B, and hotel concessions. Leadership and strategic abilities will be essential in managing a diverse team and maintaining the highest standards of service in a dynamic and fast-paced environment.

• Hotel Operations: Responsible for all aspects of the entire Hotel operation, including Admin, Finance, Guest Services, Housekeeping, F&B, and hotel concessions, while also supervising the daily operations of each department;
• Financial Responsibilities: Monitor revenues and control the operational costs of the onboard Hotel departments, without lowering operational standards set by the Corporate Office.
• Forecast budget requirements related to all aspects of operational costs within the Hotel Department for the upcoming financial year.

• Guest Service Excellence: Lead the hotel team in delivering exceptional guest services, ensuring guests’ needs are met and their expectations exceeded. Foster a culture of genuine hospitality and guest-centricity throughout the ship, and ensure that any Guest complaints and comments are dealt with in an efficient and timely manner;
• Communication and Collaboration: Foster effective communication and collaboration between Hotel, Deck and Engine departments, as well as within the Hotel department to ensure seamless guest experiences and resolve operational issues.
• Corporate Communication: Promote the company’s vision and expectations with the onboard Hotel department, as well as, encourage open communication and forward constructive criticism, positive feedback and improvement suggestions from the onboard team to the Corporate Office.
• Adhere to, and ensure that all Hotel department staff adheres to all Company Policies and Procedures, Manuals and SOP’s;

• Cruise Planning: Plan, organize and execute all logistics and service of upcoming cruises for the Hotel department, and confirm future cruise layouts with the Department Heads and Corporate Office;
• Guest Accommodations: Oversee guest cabin allocation, room assignments, and ensure the highest levels of cleanliness, comfort, and maintenance are maintained. Coordinate with housekeeping and guest services departments to promptly address any cabin-related issues;
• Food & Beverage Operations: Work closely with the Head of F&B to ensure the all dining and beverage venues maintain product and service standards. Perform spot checks in the different venues to uphold food safety & hygiene, quality, and exceptional dining experiences;
• Entertainment Operations: Collaborate with the Entertainment Director to provide a diverse range of onboard activities and entertainment options for passengers. Ensure entertainment programs cater to a variety of preferences and age groups;
• Guest Feedback: Collect and analyze guest feedback to continuously improve service delivery. Implement necessary actions and implement innovations to enhance the overall guest experience;
• End of Voyage Reporting: Submit reports to the Corporate Office at the end of each voyage;
• Environmental Stewardship: Promote sustainable practices within the hotel department to minimize environmental impact and promote responsible tourism;
• Public Health and Sanitation: Ensure that all personnel within the Hotel department comply with the latest Public Health and Sanitation regulations in the industry, and liaise with the Corporate Public Health Department to maintain onboard standards up to date;
• Crew Management: Coordinate all crew related matters by establishing efficient communication between the vessel and the Corporate Office;
• Review job applications (and perform interviews as necessary), and recommend suitable applicants accordingly;

• Training and Development: Train, coach and support the Hotel Head of Departments to enhance their skills and knowledge, as well as ensure smooth teamwork, communication, and overall guest satisfaction;
• Perform Performance Appraisals for Department Head, and approve Appraisals submitted by each Department Head;

• Safety and Security: Ensure compliance with ship safety protocols and emergency procedures within Hotel Department. Oversee emergency procedures, crisis management, and maintain a safe environment for passengers and crew. Monitor security measures and promptly report any incidents or concerns;

Requirements

• A minimum of 5 years of experience in a Hotel Director role, preferably in a luxury ship and luxury hotel setting;
• Proficiency in English is mandatory, with excellent verbal and written communication skills for interaction with local authorities and guests. Knowledge of Arabic and/or any additional languages is a plus;
• Experience in other cruise companies, in cruise vessels of similar size (15000 GT/3400 pax) is a plus;
• Proven leadership and supervisory skills, with the ability to motivate and develop a team and communicate with all levels of people;
• Strong organizational and multitasking abilities with exceptional attention to detail;
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with guests and crew members;
• Ability to communicate and implement corrective action steps in an effective, yet diplomatic fashion;
• Knowledge of cruise ship operations and safety protocols;
• Strong financial acumen and experience in budget management.

Documentation Requirements

• Valid Passport;
• Valid Seamans Book;
• STCW Certification;

Start date – 2^nd week of July

Contract: 3 month on / 3 month off