Groups & Events Coordinator

Reports to: Guest Services Manager

 

Responsibilities:

·         Coordinate all aspects of group bookings, including reservations and onboard activities.

·         Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests.

·         Organize and oversee group events, ensuring all logistical details are executed flawlessly.

·         Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs.

·         Handle any last-minute changes or challenges, providing effective and prompt solutions.

·         Assist with the distribution of welcome packages, event schedules, and promotional materials to group members.

·         Maintain accurate records of group activities, requests, and special requirements.

·         Ensure compliance with all guest service standards and protocols.

·         Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination.

·         Provide exceptional customer service to enhance group members’ overall experience.

·         Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements.

·         Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information.

·         Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests.

·         Manage VIP group requests, providing enhanced services to high-profile group guests.

·         Collect and address feedback from group leaders and members to continually improve service delivery.

 

Requirements:

·         Previous experience in group coordination, event planning, or a similar role, preferably in a cruise or hospitality setting.

·         Strong organizational skills and attention to detail.

·         Excellent communication and interpersonal skills.

·         Ability to multitask and handle dynamic, fast-paced environments.

·         Proficiency in computer systems, including reservation software.

·         Problem-solving abilities and the ability to work under pressure.

·         Fluency in English and Arabic; additional languages are a plus.

 

Documentation Requirements:

·         Valid Passport;

·         Valid Seaman’s Book;

·         STCW Certification;

·         Documentation related to the position  

 

Contract Length:

4 months on/2 months off

 

THIS VACANCY IS FOR POOLING PURPOSES