• Provide comprehensive administrative support to the Executive Housekeeper, Assistant Executive Housekeepers, and Housekeeping Supervisors.
• Prepare, organize, and maintain all housekeeping documentation, logs, and records in a structured and accessible manner.
• Ensure all documentation is accurate, up to date, and properly filed in accordance with Company procedures and audit requirements.
• Maintain strict confidentiality of all departmental, operational, and crew-related information.
• Ensure all records and reports are completed accurately and submitted within established timelines.
• Support the coordination of daily housekeeping operations through effective communication and information distribution.
• Ensure all relevant shipboard updates, operational instructions, and notices are communicated promptly to the housekeeping team.
• Prepare and distribute pre-cruise operational documents, including VIP lists, special needs reports, and purchased In-Cabin Experience packages (e.g., minibars, laundry, decorations).
• Assist with administrative processes related to crew sign-on and sign-off.
• Ensure timely and accurate preparation and submission of all required reports to management.
• Coordinate with other departments (e.g., Guest Services, Technical, F&B) to support operational requirements.
• Maintain housekeeping notice boards with current, accurate, and relevant information.
• Log maintenance issues reported by the housekeeping team and ensure proper submission.
• Monitor office supply levels and raise requisitions through the Housekeeping Storekeeper as needed.
• Attend daily briefings and support effective communication flow within the department.
• Proactively identify and suggest improvements to administrative processes and operational efficiency.
• Assign crew members for Bahkoor burning duties on turnaround days and track consumption of oud wood on a per-cruise basis.
• Assist the Executive Housekeeper in compiling End-of-Cruise reports.
• Compile and submit the Damaged Luggage Report for each turnaround day.
• Generate the Housekeeping Guest Service Request (Otalio) log and submit it to the Executive Housekeeper on each turnaround day.
• Perform any additional duties as assigned by the Executive Housekeeper or Assistant Executive Housekeeper.

Requirements

• Experience: Previous experience in administrative roles, preferably within hospitality or cruise industry.
• Language Skills: Fluent in English (spoken and written); additional languages are an advantage.
• Organizational Skills: Strong ability to manage multiple tasks, prioritize workload, and maintain structured documentation.
• Attention to Detail: High level of accuracy in handling records, reports, and administrative processes.
• Communication Skills: Clear and professional communication with all levels of staff and departments.
• System Proficiency: Comfortable working with digital systems, reporting tools, and office software.
• Problem-Solving: Ability to identify issues and ensure timely resolution through proper coordination.
• Adaptability: Ability to perform effectively in a fast-paced, dynamic shipboard environment.
• Team Collaboration: Strong teamwork skills, supporting coordination across the department and with other teams.
• Customer Awareness: Understanding of how administrative accuracy and efficiency impact guest satisfaction.
• Professional Conduct: Maintains integrity, discretion, and confidentiality at all times.

Documentation Requirements