Team Lead – Support Development Team
Warsaw, Poland
Product Department – Customer Support Team /
Remote
Our support department is undergoing an exciting expansion, and we are looking for a passionate and experienced Team Lead to join our Support Development Team.
At Creatio, you will not just fill a position; you will be part of a vibrant culture committed to innovation, teamwork, and professional growth. We pride ourselves on nurturing talent and offering opportunities for career advancement within a supportive environment.
Proficiency:
- Solid experience in JavaScript, C#, and SQL (T-SQL) at an intermediate+ level
- A strong background in web application development and integrating various web applications
- Understanding of product development processes, knowledge of CI/CD processes
- Proficiency in logging, debugging code and database queries to identify and resolve issues
- Ability to analyze and optimize query execution plans
- Upper-Intermediate level of English
- Proven ability to lead, motivate, and mentor technical teams, fostering growth and innovation
- Outstanding verbal and written communication skills that resonate with clients and foster team collaboration
- A knack for delivering excellent customer service and building strong interpersonal relationships
- Ability to juggle multiple tasks simultaneously while prioritizing effectively to meet deadlines.
Responsibilities:
- Monitor and enhance the efficiency of L3 support team, implement key performance indicators (KPIs) to assess team performance and quality.
- Assist in the hiring, onboarding, and training of new team members, conduct training sessions to develop skills and evaluate competencies.
- Identify and escalate subsystem issues to product developers for resolution.
- Implement strategies for the early detection of performance issues.
- Collaborate with the team to develop action plans for complex issues.
- Manage high-priority customer issues to ensure quick resolution.
- Create and initiate new strategies to improve the efficiency of the L3 support team.
What to expect from us:
- the award-winning product (a Leader in Gartner Quadrants) to be proud of;
- a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
- culture of genuine care, ownership, dedication, and high standards (learn more here);
- a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
- caring for your health: Creatio offers several options for medical insurance together with our medical partner;
- Creatio offers all team members competitive pay;
- paid leave options for life-qualifying events, sicknesses, etc;
- nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.
