Support Operator
Warsaw, Poland
Product Department – Customer Support Team /
Remote /
Hybrid
We are looking for a Support Operator (Tier 1) to interact with our clients from Global Markets.
Working on our team as a Support Operator position involves:
- working with support cases (chats, emails, and phone calls);
- handling the knowledge base;
- working on the Problem Management process. Candidate Expectations:
- excellent customer service and interpersonal skills;
- experience in user support and a comprehensive understanding of HelpDesk (ServiceDesk) operations;
- exceptional proficiency in both verbal and written communication;
- knowledge of office software, email clients, and web browsers;
- preferred understanding of PC architecture and networks;
- desirable foundational knowledge of databases (DBMS).
- English level — Upper-intermediate or higher.
What you should expect from us:
- the award-winning product (a Leader in Gartner Quadrants) to be proud of;
- a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
- culture of genuine care, ownership, dedication, and high standards (learn more here);
- a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
- caring for your health: Creatio offers several options for medical insurance together with our medical partner Creatio offers all team members competitive pay;
- paid leave options for life-qualifying events, sicknesses, etc;
- nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.
