Knowledge Hub Manager
Warsaw, Poland
Solution Consulting Department – Pre-Sales Delivery Center Team /
Hybrid
We are looking for a Knowledge Hub Manager to oversee the maintenance, development, and continuous improvement of our Knowledge Hub platform. This role is essential to ensure that the Knowledge Hub is an effective and user-friendly resource for employees and partners by managing access, content, and user adoption. The ideal candidate will have a strong focus on process optimization, content management, and collaboration with internal and external stakeholders.
Key Responsibilities:
- Knowledge Hub Maintenance:
- Manage user access by granting access to employees and partners within 24 hours and regularly removing access for former employees or inactive partners.
- Monitor platform usage metrics to ensure regular engagement by employees and partners.
- Publish, categorize, tag, and describe Knowledge Hub content to enhance searchability and align resources with relevant verticals and workflows.
- Knowledge Hub Development Roadmap Management:
- Monitor user adoption and feature usability to ensure users can effectively find and utilize platform assets.
- Collect, describe, and prioritize change requests for the platform to improve usability and incorporate user feedback.
- Collaborate with the digital team to implement platform enhancements.
- Knowledge Hub Assets Management:
- Identify and prioritize necessary Knowledge Hub assets in collaboration with other teams (e.g., vertical presentations, battle cards, promotional videos, customer success stories, and use cases).
- Coordinate the preparation, deadlines, and timely publication of new assets.
- Manage the lifecycle of existing assets, including timely updates and removal of outdated materials.
- Work with partners to gather and publish partner solution assets, such as videos, use cases, and demo configurations.
- Continuously search for and identify valuable content, such as webinars, podcasts, and external reviews, to add to the Knowledge Hub.
- Ensure weekly updates to the platform with new assets.
- Knowledge Hub Assets Design:
- Recording promotional product videos tailored to verticals and workflows.
- Preparing descriptions and screenshots for demo templates and vertical/workflow use cases.
- Knowledge Hub Promotion:
- Present new assets and features to Creatio employees during regular meetings (e.g., GSM) and share updates through the partner digest for the partner network.
- Provide navigation support for sales and partner teams on the Knowledge Hub platform.
- Gather and analyze feedback to inform change requests and asset demand.
Qualifications and Skills:
- Experience in content management, platform administration, or similar roles.
- Strong organizational and project management skills with the ability to manage multiple deadlines.
- Excellent communication and collaboration skills for working across departments and with external partners.
- Attention to detail and a proactive approach to maintaining and optimizing resources.
- Familiarity with creating and managing digital assets such as videos, presentations, and case studies.
What you should expect from us:
- The award-winning product (a Leader in Gartner Quadrants) to be proud of.
- A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
- Culture of genuine care, ownership, dedication, and high standards (learn more here).
- A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
- Caring for your health: Creatio offers several options for medical insurance together with our medical partner.
- Creatio offers all team members competitive pay.
- Paid leave options for life-qualifying events, sicknesses, etc.
- Nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.
