Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, highlighting our commitment to employee wellbeing and a strong workplace culture.Creatio is looking for a Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content.Key ResponsibilitiesSupport Operations & Case HandlingHandle and distribute incoming support cases with proper prioritization and ownershipMonitor the support queue and proactively take cases into workProvide expert guidance on Creatio products and related servicesProcess service requests including cloud-related actions, licensing, and SLA activationKeep customers informed about case progress and resolution timelinesManage escalations and support critical customer situationsCollect and analyze customer feedback to improve support qualityCustomer CommunicationCommunicate with customers via phone, chat, and email in a clear and professional mannerProvide consultations and explanations tailored to customer needsPerform remote sessions to assist with issue resolution when requiredKnowledge Sharing & Continuous ImprovementCreate, update, and maintain knowledge base articles and internal documentationCollaborate with the Academy team by providing feedback and content improvement suggestionsIdentify recurring issues and contribute to optimization of support processes and service qualityCandidate ExpectationsExperience in customer or technical support rolesStrong understanding of HelpDesk / ServiceDesk operationsExcellent verbal and written communication skillsStrong capability to explain technical concepts clearly to usersAbility to manage escalations and critical cases with a solution-oriented approachConfident use of office software, email clients, and web browsersBasic understanding of PC architecture and networks  Foundational knowledge of databases (DBMS) is a plusStrong teamwork skills and the ability to manage multiple tasks simultaneouslyEnglish proficiency at B2 level or higherWhat You Should Expect From UsThe award-winning product (a Leader in Gartner Quadrants) to be proud ofA remote-first hybrid model: while giving plenty of space for personal focus, we encourage regular meetings in one of our five hubs worldwide  Culture of genuine care, ownership, dedication, and high standardsA vibrant corporate life: explore your teammates’ cultures in online and offline events, take part in sports competitions, art masterclasses, and unforgettable partiesHealth support: multiple medical insurance options provided with our trusted partnerCompetitive pay for all team membersPaid leave options for life events, sickness, and moreA modern and welcoming hub in the Warsaw city center for collaboration or focused work