HR Operations Specialist
Kyiv
Operations, Finance & Legal – Administrative Team /
Hybrid
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We're Looking For
HR Operations Specialist to join our global People team. This role is responsible for supporting core HR Operations processes across multiple countries, ensuring smooth employee lifecycle management and efficient HR administration. The ideal candidate has experience working in an international IT environment, understands various employment models (B2B, employment, etc.), and is passionate about delivering high-quality HR support while ensuring compliance with company policies and local regulations.
Location: Kyiv, Ukraine.
Work model: Hybrid (1–2 days per week in the office, depending on business needs).
Location: Kyiv, Ukraine.
Work model: Hybrid (1–2 days per week in the office, depending on business needs).
Responsibilities
- Coordinate new hire onboarding process, and arrange internal transfers and terminations, including preparing appropriate paperwork.
- Maintain accurate employee records, including personal information, employment history, and documentation of employment-related actions or changes. Maintain confidentiality of sensitive HR information and files.
- Administer employee leave policies, including vacation, sick leave, and other types of time off.
- Collaborate with EORs to facilitate employee transfers, assignments, and compliance with local employment laws and regulations.
- Track and maintain accurate records of employee attendance, absences, and leave balances.
- Maintenance of the organizational structure and control of headcount in accordance with the approved staffing schedule.
- Develop new/ keeping up-to-date existing HR policies and procedures in response to organizational needs, changes in legislation, or best practices.
- Assist with HR compliance efforts, including ensuring compliance with employment laws and regulations; assist with audits and compliance reviews, as needed.
- Respond to employee inquiries regarding HR policies, procedures, and programs in a timely and professional manner.
- Assist with HR projects and initiatives.
Skills & Qualifications
- 3+ years of proven experience as an HR Administrator, HR Operations Specialist, or in a similar role.
- Knowledge of HR processes, policies, and procedures.
- Knowledge of employment laws and regulations.
- Understanding of the specifics of the B2B cooperation model.
- Familiarity with HR software and systems.
- Proficiency in Ukrainian and English (B2+).
- Strong communication skills, both written and verbal.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Discretion and professionalism when handling sensitive and confidential information.
- Strong problem-solving skills and the ability to work independently and collaboratively.
- Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint).
What to expect from us
- Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
- Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
- Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
- Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
- Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
