Full-Stack Engineer (Support Team)
Poland
Product Department – Customer Support Team /
Remote /
Remote
Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
This is an engineering-focused support role involving full-stack analysis, troubleshooting, and solution development on the Creatio platform. The role combines technical depth with customer interaction, offering the opportunity to work on complex real-world cases, improve platform stability, and directly influence customer success.
Our Customer Support Division is looking for a skilled and proactive Full-Stack Engineer to analyze, diagnose, and resolve technical cases related to the Creatio product line and platform.
Key Responsibilities:
- Monitor the team’s case pool and take ownership of assigned cases.
- Analyze and diagnose user-reported issues related to the Creatio platform.
- Debug server-side and client-side code, as well as database queries.
- Conduct comprehensive testing of solutions to ensure reliability and performance.
- Deliver prompt and effective case resolutions and provide development consultations (including phone support).
- Manage case feedback and handle escalations efficiently.
- Create reproducible scenarios for investigation and resolution of escalated issues.
- Collect and organize necessary information for product developer teams.
- Analyze system performance and identify problematic subsystems.
- Resolve performance issues or prepare detailed descriptions for product developers.
- Create and update knowledge base articles to ensure accuracy and relevance.
- Provide feedback and suggestions to the Academy team on improving technical documentation.
- Create and manage problem records based on resolved cases and customer feedback to enhance the overall support process.
Key Requirements:
- Intermediate proficiency in JavaScript, C#, and SQL (T-SQL).
- Hands-on experience with MS SQL Server, Oracle, and PostgreSQL databases.
- Solid background in web application development and integration between web applications.
- Proficiency in debugging, logging, and performance analysis.
- Strong understanding of the Creatio platform architecture and server-side development.
- Knowledge of process analysis, issue resolution, and system optimization.
- Excellent analytical and problem-solving abilities with attention to detail.
- Exceptional written and verbal communication skills.
- Strong teamwork and collaborative mindset.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- Customer-oriented attitude with a passion for delivering high-quality service.
- Advanced English proficiency (B2 or higher) is required.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
What You Should Expect From Us:
- The award-winning AI-native product to be proud of (a Leader in Gartner Quadrants).
- A remote-first hybrid model with opportunities for collaboration in our global hubs.
- A culture of genuine care, ownership, and high standards — learn more here.
- A vibrant corporate life with cultural exchanges, sports competitions, art workshops, and community events.
- Comprehensive medical insurance options and well-being programs.
- Competitive compensation package and paid leave for personal and life events.
- A modern hub in Warsaw city center for focused work or in-person collaboration.
