We are looking for a Support Analyst (Tier 2) to interact with our clients from Global Markets.  Working on our team as a Support Analyst position involves: monitoring the team's pool of cases and taking them into work; analyzing and diagnosing incoming cases; resolving cases regarding the functionality of the Creatio product line and implementing technical tasks (such as building business processes, configuring integrations, etc.); providing algorithms for implementing additional business logic; identifying product errors and creating bug reports to be submitted to the development Scrum teams; handling escalations and critical use cases; handling the knowledge base; working on the Problem Management process. Candidate Expectations: excellent customer service and interpersonal skills; experience in technical or customer support; exceptional proficiency in both verbal and written communication;  knowledge of office software, email clients, and web browsers; understanding of PC architecture and networks — required; knowledge of databases (MS SQL/Oracle/PostgreSQL) — required; basic programming knowledge and understanding of OOP principles — preferred;  strong teamwork and collaboration skills; the ability to handle multiple activities simultaneously and prioritize tasks effectively; English level — Upper-intermediate or higher. What you should expect from us:   the award-winning product (a Leader in Gartner Quadrants) to be proud of; a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide; culture of genuine care, ownership, dedication, and high standards (learn more here); a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties; caring for your health: Creatio offers several options for medical insurance together with our medical partner Creatio offers all team members competitive pay; paid leave options for life-qualifying events, sicknesses, etc; nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.