Support Analyst (Tier 2)
Warsaw, Poland
Product Department – Customer Support Team /
Remote /
Remote
We are looking for a Support Analyst (Tier 2) to interact with our clients from Global Markets.
Working on our team as a Support Analyst position involves:
- monitoring the team's pool of cases and taking them into work;
- analyzing and diagnosing incoming cases;
- resolving cases regarding the functionality of the Creatio product line and implementing technical tasks (such as building business processes, configuring integrations, etc.);
- providing algorithms for implementing additional business logic;
- identifying product errors and creating bug reports to be submitted to the development Scrum teams;
- handling escalations and critical use cases;
- handling the knowledge base;
- working on the Problem Management process.
Candidate Expectations:
- excellent customer service and interpersonal skills;
- experience in technical or customer support;
- exceptional proficiency in both verbal and written communication;
- knowledge of office software, email clients, and web browsers;
- understanding of PC architecture and networks — required;
- knowledge of databases (MS SQL/Oracle/PostgreSQL) — required;
- basic programming knowledge and understanding of OOP principles — preferred;
- strong teamwork and collaboration skills;
- the ability to handle multiple activities simultaneously and prioritize tasks effectively;
- English level — Upper-intermediate or higher.
What you should expect from us:
- the award-winning product (a Leader in Gartner Quadrants) to be proud of;
- a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
- culture of genuine care, ownership, dedication, and high standards;
- a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
- caring for your health: Creatio offers several options for medical insurance together with our medical partner
- Creatio offers all team members competitive pay;
- paid leave options for life-qualifying events, sicknesses, etc;
- nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.
