Support Operator
Ukraine
Product Department – Customer Support Team /
Remote /
Remote
Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, highlighting our commitment to employee wellbeing and a strong workplace culture.Creatio is looking for a Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content.
Working on our team as a Support Operator position involves:
- working with support cases (chats, emails, and phone calls);
- handling the knowledge base;
- working on the Problem Management process.
Candidate Expectations:
- excellent customer service and interpersonal skills;
- experience in user support and a comprehensive understanding of HelpDesk (ServiceDesk) operations;
- exceptional proficiency in both verbal and written communication;
- knowledge of office software, email clients, and web browsers;
- preferred understanding of PC architecture and networks;
- desirable foundational knowledge of databases (DBMS).
- English level — Upper-intermediate or higher.
What you should expect from us:
- the award-winning product (a Leader in Gartner Quadrants) to be proud of;
- working from our modern office in the Kyiv city;
- culture of genuine care, ownership, dedication, and high standards (learn more here);
- a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
- caring for your health: Creatio offers several options for medical insurance together with our medical partner;
- Creatio offers all team members competitive pay;
- paid leave options for life-qualifying events, sicknesses, etc;
- nice and modern hub in the Kyiv city center to get acquainted with colleagues or to gain some quiet space for concentration.
