Customer Success Manager

Lisboa, Portugal
Customer Success & Analysts Department – Customer Success Department Americas Team /
Remote
We are looking for a Customer Success Manager for the SMB and Corp segment market to join our team. 

Working on our team as a Customer Success Manager position involves:

    • managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
    • collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution;   
    • developing and maintaining trusted relationships with key partners and their customers;
    • driving customer retention and renewals by building strong relationships;
    • collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

Candidate Expectations:

    • 3+ years of experience working with global SMB or Corporate segment customers;     
    • English language — Advanced; 
    • experience in implementing/customizing corporate software;    
    • excellent communication and presentation skills;     
    • experience with CRM / ERP / Core systems;
    • experience in problem-solving, working with customer objections;
    • experience in conducting trainings and presentations;     
    • understanding business needs with further translation into the requirements.

What to expect from us:

    • the award-winning product (a Leader in Gartner Quadrants) to be proud of;
    • a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
    • culture of genuine care, ownership, dedication, and high standards;
    • a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
    • Creatio offers all team members competitive pay;
    • paid leave options for life-qualifying events, sicknesses, etc.