Support Developer

Kyiv, Ukraine
Product Department – Customer Support Team /
On-site /
On-site
We are looking for a Support Developer to interact with our clients from Global Markets. Working on our team as a Support Developer position involves:•    analyzing and diagnosing incoming cases;•    debugging server-side, client-side code, and database queries;•    conducting comprehensive testing of the solution;•    providing development consultations, including phone support;•    handling feedback on cases and escalations efficiently;•    analyzing the performance of all system components;•    resolving the issue or preparing a description for product developers.Candidate Expectations:•    proficient in JavaScript at an intermediate level;•    proficient in C# at an intermediate level;•    proficient in SQL (T-SQL) at an intermediate level;•    experience with MS SQL Server, Oracle and Postgres databases;•    extensive background in web application development;•    skilled in developing integrations between web applications;•    excellent customer service and interpersonal skills;•    exceptional proficiency in both verbal and written communication;•    strong teamwork and collaboration skills;•    the ability to handle multiple activities simultaneously and prioritize tasks effectively;•    English level — Upper-intermediate or higher.What you should expect from us:  the award-winning product (a Leader in Gartner Quadrants) to be proud of;a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;culture of genuine care, ownership, dedication, and high standards (learn more here);a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;caring for your health: Creatio offers several options for medical insurance together with our medical partnerCreatio offers all team members competitive pay;paid leave options for life-qualifying events, sicknesses, etc;nice and modern hub in the Kyiv city center to get acquainted with colleagues or to gain some quiet space for concentration.

Working on our team as a Support Developer position involves:

    • analyzing and diagnosing incoming cases;
    • debugging server-side, client-side code, and database queries;
    • conducting comprehensive testing of the solution;
    • providing development consultations, including phone support;
    • handling feedback on cases and escalations efficiently;
    • analyzing the performance of all system components;
    • resolving the issue or preparing a description for product developers.

Candidate Expectations:

    • proficient in JavaScript at an intermediate level;
    • proficient in C# at an intermediate level;
    • proficient in SQL (T-SQL) at an intermediate level;
    • experience with MS SQL Server, Oracle and Postgres databases;
    • extensive background in web application development;
    • skilled in developing integrations between web applications;
    • excellent customer service and interpersonal skills;
    • exceptional proficiency in both verbal and written communication;
    • strong teamwork and collaboration skills;
    • the ability to handle multiple activities simultaneously and prioritize tasks effectively;
    • English level — Upper-intermediate or higher.

What you should expect from us:

    • the award-winning product (a Leader in Gartner Quadrants) to be proud of;
    • working from our modern office in the Kyiv city;
    • culture of genuine care, ownership, dedication, and high standards (learn more here);
    • a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
    • caring for your health: Creatio offers several options for medical insurance together with our medical partner;
    • Creatio offers all team members competitive pay;
    • paid leave options for life-qualifying events, sicknesses, etc;
    • nice and modern hub in the Kyiv city center to get acquainted with colleagues or to gain some quiet space for concentration.