Integration Manager
Remote - European Region
Operational Division – Integrations & Support /
Full-time /
Hybrid
CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".
Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!
The Integration Manager will be responsible for ensuring a smooth and efficient transition from the sales phase to the integration phase for new clients. This role involves managing the initial technical welcome activities, coordinating with various stakeholders, and ensuring that the client's integration process meets the highest standards. The Integration Manager will act as the primary point of contact for clients during the onboarding phase, providing technical support and guidance
Responsibilities:
- Preparing and delivering comprehensive welcome packages for clients handed over from the Sales department
- Scheduling and leading welcome meetings with clients and key stakeholders to ensure smooth integration process
- Providing ongoing personalized support during the Integration process
- Leading pre-launch activities including regular client calls, final review meetings to address ongoing challenges and confirming launch dates
- Acting as a project manager to align on plans, timelines, identify risks & issues as well as ensure transparent reporting on progress
- Providing training and resources to client teams to accelerate integration as well as minimize post-integration issues
- Conducting post-launch reviews (including UX/UI review) to evaluate integration success and address any post-launch issues
Requirements:
- Proven experience in project management, preferably in a technical or integration role
- Strong understanding of API integrations, software development processes, and technical documentation
- Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams
- Outstanding presentation skills, with the ability to convey technical concepts to non-technical audiences
- Strong negotiation & conflict resolution skills to manage client expectations and resolve conflicts
- Experience in UX/UI design, particularly with payment panels
- Ability to manage multiple projects simultaneously and meet deadlines
- Problem-solving skills and the ability to address technical issues efficiently
- Experience with client onboarding processes is required
- Customer-focused with a dedication to providing exceptional service
- Proactive and able to work independently as well as part of a team
- Ability to adapt to a fast-paced and dynamic work environment
- Experience in crypto industry is a plus
Why should you choose CoinsPaid?
To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2023 CoinsPaid was awarded 8 times:
- Forbes - “Best Crypto Payment Gateway for High-Volume Transactions”;
- The Global Brands Magazine - "Leading Cryptocurrency Payment Solutions - Estonia";
- Baltic TECH Awards - “Blockchain: Company of the Year”;
- Global Payment Innovation Awards - “Best Blockchain Payment Initiative“;
- EGR B2B Awards - “Cryptocurrency Services Supplier 2023 ”;
- EiGE Awards - “Best Payment Provider in 2023”;
- MiGEA Excellence Awards - “Best Crypto Payment Provider”;
- SiGMA Balkans - “Crypto Payment Solution of the Year”.
Solid facts about CoinsPaid:
- Private and profitable company, registered and licensed in Estonia;
- Secure business, with regular financial and regulatory audits;
- Over 9 years of experience in the blockchain development;
- Over €700M processed in crypto monthly;
- Over 1M transactions processed monthly;
- Over 800 merchants accounts serviced;
- Over 220 team members across 30+ countries.
By joining CoinsPaid now, you’ll participate in building the world's best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.
Sounds good? Well then, we can’t wait to see your resume!
