Customer Success Manager
Remote - European Region
Revenue Division – Customer Success & Operations /
Full-time /
Hybrid
CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".
Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!
We are looking for an experienced customer success manager to join our high performing customer success management team.The ideal candidate has extensive Fintech, Crypto or iGaming B2B Customer Success Management experience, and approaches client relations with growth ambitions, superior service and an always-available mindset
Responsibilities:
- Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities and an “always-available” mindset
- Maintain, optimise and negotiate contractual agreements and terms
- Forecasting, monitoring, achieving and reporting on client based targets
- Create and nourish strong relationships internally with other teams and stakeholders
- Organise client meetings virtually and face to face to maintain strong and mutually beneficial relationships
- Promote and share the product’s benefit and value
- Keep records updated in CRM, Email, Confluence and other internal softwares
- Occasional travel to industry expos, conferences and attending relevant networking events
- Other duties as required from time to time by the company
Requirements:
- Has 3+ years of Fintech, Crypto, iGaming or other online business account management experience within a B2B setting
- Is service first driven, self-motivated and has the ability to work independently
- Believes listening, empathy and serving clients with a smile while also driving commercial results is essential for success
- Thrives in a fast-paced start-up environment with focus on speed and problem solving
- Works and manages time in a highly structured and efficient manner
- Has excellent English written and verbal communication skills
- Has strong negotiations skills and always looks for mutually beneficial solutions
- Is passionate about crypto and the latest payment solutions available on the market
- Has high energy, a positive attitude and believes team-work is crucial to success
- Has outstanding problem-solving skills
- Has strong organisation skills, reporting skills and attention to detail
- Has experience with using Salesforce, Jira, Confluence and Tableau
Why should you choose CoinsPaid?
To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2023 CoinsPaid was awarded 8 times:
- Forbes - “Best Crypto Payment Gateway for High-Volume Transactions”;
- The Global Brands Magazine - "Leading Cryptocurrency Payment Solutions - Estonia";
- Baltic TECH Awards - “Blockchain: Company of the Year”;
- Global Payment Innovation Awards - “Best Blockchain Payment Initiative“;
- EGR B2B Awards - “Cryptocurrency Services Supplier 2023 ”;
- EiGE Awards - “Best Payment Provider in 2023”;
- MiGEA Excellence Awards - “Best Crypto Payment Provider”;
- SiGMA Balkans - “Crypto Payment Solution of the Year”.
Solid facts about CoinsPaid:
- Private and profitable company, registered and licensed in Estonia;
- Secure business, with regular financial and regulatory audits;
- Over 9 years of experience in the blockchain development;
- Over €700M processed in crypto monthly;
- Over 1M transactions processed monthly;
- Over 800 merchants accounts serviced;
- Over 220 team members across 30+ countries.
By joining CoinsPaid now, you’ll participate in building the world's best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.
Sounds good? Well then, we can’t wait to see your resume!
